It appears my account was charged, credited then charged again for this order. Any reas...

GetHuman-vickymch's Refund issue with UberEATS from October 2019

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The issue in GetHuman-vickymch's own words
It appears my account was charged, credited then charged again for this order. Any reason as to why?**Begin forwarded message:**From: Uber Support ******@***.com**Date: October **, **** at **:**:** PM EDT*To: *****@***.com*Subject: My entire order was wrong***** Please enter your reply above this line. Replies below this line will not be received. *******Uber Logo* ** Support* *NO RESPONSE NEEDED*My entire order was wrong****Hi Vicky,***I completely understand the importance of receiving the correct order. The experience you described is not the one we wish you to have when using Uber Eats. I'll be more than willing to help.**I have successfully processed a full refund for the wrong order that you received. The amount will reflect on your payment account within *-* business days.**I have also credited your Uber Eats account for the amount of the tip you have added to this order.**Rest assured that your feedback will be properly documented for internal review as the Uber Eats app is designed to empower consumers. By rating the restaurant and your delivery partner, you are able to voice out any opportunities for improvement. From there, we can improve and provide excellent Uber Eats experience to our valued consumers.**Glad I was given an opportunity to assist you, Vicky. Thank you so much for your time and patience in sharing your concerns with us. If you would still like to receive your order, you may do so by placing a new order through the app.*Sent by Prudel on Saturday, October **, **** at *:**:** AM

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UberEATS

Refund issue
Reported by GetHuman-vickymch
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 121255 others
0 customers following this
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GetHuman-vickymch started working on this issue
Oct 27th, 2019 7:54pm

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