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I was supposed to get this order at : according to the app. I placed it at : an...

GetHuman3803651's Problem With an Order issue with UberEATS from October 2019

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The issue in GetHuman3803651's own words

I was supposed to get this order at **:** according to the app. I placed it at **:** and it said **-** minutes. It is now **:** and the delivery driver is going a completely opposite way. Surely my food will be cold by now as it has been "preparing" for ** minutes before this. This is not the first time this has happened but it will be the last as I am done with Ubereats. I would like to speak to someone ASAP about how this can be resolved. I am incredibly upset that this can not be relied on and it is impossible to connect with customer service. The app says it is delayed but gives me no options. I would have ordered and picked up myself and been done eating by now. I did not plan an hour to wait for this food. I have to leave and if it is not here by the time I leave OR if it is cold I expect a refund.

GetHuman3803651 did not yet indicate what UberEATS should do to make this right.

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UberEATS

Problem With an Order issue

Reported by GetHuman3803651

Oct 21st, 2019 - 3 years ago

I have an issue with UberEATS too

Not resolved

Seen by 7 customers so far

Similar issue to 119876 others

0 customers following this

Timeline

GetHuman3803651 started working on this issue

Oct 21st, 2019 3:51pm

GetHuman3803651 tried calling UberEATS

Oct 21st, 2019 3:51pm

GetHuman3803651 spoke with a rep from UberEATS

Oct 21st, 2019 3:51pm