Uber EATS Customer Service Issues

Account Information: Customer Name: Thao Nguyen Phone: [redacted] I placed an order on September 5th at 11:19 PM from McDonald's (Broad and Carpenter) with Order #296A8. I contacted customer support regarding incorrect food items in my order: 1x 40 PC McNuggets & 2 L Fries 1x Grand McExtreme Bacon Burger 1x Double McExtreme Bacon Burger 1x StroopWafel Mcflurry The total refund due was $43.61 to Mastercard ending in [redacted], processed by Katrina from UberEats. Despite not receiving it for over 7 days, when I called on September 14th, Richard informed me the refund was not completed. Richard explained the system's limitation after 7 days and advised me to email support for assistance from a specialist. It appears the customer service agent, Katrina, did not process the expected refund. I have attached email screenshots for reference. I am seeking assistance to address this issue promptly.

I recently used the Uber Eats app to order a McDonald's meal, and the service was terrible. Despite the app stating a one-hour delivery time, it took three hours. The order was cancelled due to the restaurant supposedly being out of range, which was not true as it was eventually picked up. The driver got lost and called for directions, but upon delivery, did not mention the price. I paid in cash, only to discover that Uber Eats had charged my bank account without notification, resulting in double payment. The driver did not inform me about this unexpected charge, and McDonald's offered no assistance, claiming it was an issue with Uber Eats.

Dear Customer Service Team, I am writing to express my disappointment with the way my recent complaint was handled. On June 9, I placed order #E7113 with Red Lobster as a Gold member. Despite providing detailed instructions due to health reasons and even calling the restaurant directly to convey my specifications, my order was still incorrect. I spoke with your supervisor Amir, who promised a refund upon submission of photos of the received items. However, to my dismay, my credit union informed me that the charges were disputed and my refund was denied. I specifically requested separate containers for the steak, lobster, and fries to avoid sogginess, a well-cooked but not burnt steak, and a complete salad. Only the baked potato was as ordered, although it was an additional side dish. As a long-time customer who regularly places numerous orders with your company, I am deeply troubled by the lack of care and respect shown in handling this situation. I kindly request a full refund for this unfortunate experience. If not resolved satisfactorily within the next 48 hours, I will have no choice but to escalate this matter further. I hope for a prompt and amicable resolution. Sincerely, F. Grant

On Sunday, I placed an Uber Eats order from a local spot, Yeung's Chinese in Miami Beach. I monitored the app as my order was prepared, seeing driver Joanna pick it up and then hand it off to driver Javier. Surprisingly, the order was then abruptly canceled without any explanation or notification, even though I was charged for it. When I contacted Uber Eats and spoke with Eramae, she mentioned the cancellation was due to another driver taking the order. However, the lack of communication and customer service in handling this situation was disappointing. I waited for an hour for my food without any updates, which left me frustrated. This experience has made me reconsider using Uber Eats in the future, as it seems that no one involved truly prioritized customer care.

I am dissatisfied with the app experience. I recently ordered McDonald's with my boyfriend through Uber Eats and Postmates. While comparing delivery fees between the two apps, we accidentally placed an order on Postmates for a McFlurry, hash brown, and large fry, costing us $17. The total meal cost is around $8, with an additional $3 fee and a small order charge. We feel we overpaid for just three items and would appreciate a refund. Thank you.

I ordered a capsicum onion cheese pizza on September 13th from Chetty's Corner and it was delivered by Shivalinga NS. At the time of delivery, my Google Pay, PhonePe, and Paytm were not working, so the delivery person paid on my behalf. The next day, I tried paying through PhonePe and the amount was deducted from my bank account but showed as pending with the receiver bank. I have not paid him again due to the deducted amount. Unfortunately, he has been harassing me with threats of blocking my Uber Eats account. I feel mentally harassed by this experience and uncomfortable with the service. I have screenshots to support my claims.

Last night, we ordered two dinners from Pepos Latin Cafe in Tampa through Uber Eats. The delivery took much longer than expected, and upon arrival, the driver only had one dinner. After multiple attempts, I finally received my meal, which was cold and overcooked. I contacted the restaurant, and after an hour, they delivered another overcooked dinner, too late for my wife to eat. Furthermore, I noticed a tip was added to the bill without my consent. This disappointing experience has been my first negative encounter with Uber Eats, and I hope it's the last. I am requesting a full refund for the order, including the unauthorized tip. I have a frequent history of using Uber Eats and cannot overlook the disorganized delivery and subpar food quality. Scott S. Phone number: [redacted]. I kindly ask for a refund to my Amex account.

I placed an order for treats via Uber Eats yesterday, September 18th, around 10:30 p.m. Even though the store closed at 11 p.m., I was able to place my order without any issues. However, I noticed that the estimated delivery time kept changing from 11 p.m. to 11:30 p.m. I decided to wait but was disappointed when, at 11:30 p.m., I received a notification that my order was canceled. I am requesting a refund for this inconvenience. It was frustrating as I usually rely on services like UberEats and Deliveroo. I hope to hear back from you regarding the refund soon.

I had an issue with a driver from UberEats who picked up my order very late, despite the restaurant being close by. The restaurant confirmed the order was picked up "a long time ago" but the driver was unresponsive. I was unable to get a refund as the order was already marked as picked up. The driver was 10 minutes away in the opposite direction on a bicycle, passing by my home. I am disappointed by the delay as my kids are hungry. The restaurant is Rising Sun Chinese Restaurant and the driver's name is Heriberto. It's frustrating to experience such poor service, causing a 45-minute delay from the promised 4:45pm delivery time. This experience has led me to decide not to order from UberEats again due to unreliable delivery practices.

I am highly displeased with the repeated issue with your service. Today, the Uber Eats driver collected my order from Tijuana Flats and then abruptly canceled it. Despite being charged, I was informed the driver's car had broken down. This lack of accountability is troubling, as a similar mix-up occurred a few months back when my order was delivered to the wrong address initially. Uber must rectify the situation promptly by arranging for a new order from Tijuana Flats to be delivered to me free of charge. This consistent mishandling of orders raises serious concerns about Uber's operations. I expect a swift resolution to this matter.

My order was canceled by the delivery driver because she called and I couldn’t answer the phone at the hotel lobby. Despite the hotel being open, there was no indication to pick up the phone for deliveries. The driver didn’t attempt to come in or check with the front desk. I immediately contacted Uber Eats for assistance after learning my order was canceled, but they couldn't reach her either. She took the order without delivering it, leaving me with nothing. Uber Eats could only provide a refund for the order. I had to apologize to my friends for the delay and lack of food. This has never happened with other delivery services before. I ask that the driver takes responsibility for her unprofessional behavior and either redeliver the order promptly or compensate us for the inconvenience caused.

Dear Sir, I placed an order on the UBER EATS app with order number #46A33. However, the delivery location was changed without my consent. I contacted the main Support center of our city, but they did not respond effectively. They refused to deliver to the correct location or provide a refund. The order was canceled without my permission, and no refund was processed to my account. This is a serious problem with poor complaint management and services. Here are the contact numbers for the support team that I tried reaching out to: +[redacted]00 +[redacted]00 I kindly ask for a thorough investigation into this matter and guidance on how to proceed. I appreciate a prompt response from your end.

I am experiencing difficulties with the GPS on the app not accurately pinpointing my location within my condo complex, leading to delivery drivers being directed to the entrance of the complex which is far from my actual residence. Despite providing detailed instructions and sending texts to the drivers, often they struggle to locate me. This results in me frequently having to drive to the entrance to meet the delivery person, negating the convenience of food delivery. Interestingly, this issue only occurs with UberEats as the regular Uber app successfully navigates to my home. I kindly request a prompt resolution to this ongoing problem.

Dear Sir, I placed an order (#5B043) for food online at Arsalan Restaurant in Park Circus, Kolkata ([redacted]) on 24-09-[redacted]. The order consisted of 2 pcs of Rumali Roti and 1 pc of Mutton Tikka, totaling Rs. 74.83. I paid via Paytm. However, I never received the food, and no Uber Eats team member contacted me on my registered mobile number. I received a message saying the food was delivered, and the amount was deducted from my Paytm account. The rider's name displayed as PAPPU. This experience has left me feeling cheated and disappointed. I am contemplating discontinuing using Uber Eats and will caution my friends and family to avoid it too. I hope you take necessary actions to address this issue promptly. Thank you.

I ordered a delivery with an estimated arrival time of 15-35 minutes. Placed my order at 12:15, but the delivery got delayed multiple times, pushing the initial 12:55 deadline to 1:40. Despite trying to reach the driver by phone, no explanation was given for the delay. When my food arrived at 1:40, the pick-up time at the restaurant was listed as 12:26. The delivery person, who claimed to be on a bicycle, was actually on foot and took an hour and fifteen minutes to bring my food. This is unacceptable. If a similar situation happens again, I will stick to using DoorDash in the future.

I placed an order on the Uber Eats app on September 24, [redacted], and made the payment using my debit card. The funds were deducted from my account. When I ordered, the restaurant was within delivery range and able to deliver to me. After waiting over an hour, my order is still stuck on "preparing order" on the tracking screen without any progress. All of a sudden, the restaurant is showing as out of range for delivery, even though they were within range when I ordered. I am asking for a full refund of £8, the amount I paid for the order. Since the restaurant accepted my order and then changed their delivery range, I am unable to cancel it on my own. I am disappointed with this experience and would like to receive a refund.

I ordered 2 burgers, a medium fries, and a drink from South St. Burger Co. I was initially pleased when I saw my food being prepared quickly. However, my experience deteriorated from there. The delivery was supposed to arrive by 8:05 pm, and as I eagerly waited outside, the driver circled my street multiple times without stopping, causing a delay until 8:25 pm. When my Uber Eats app failed to connect, I had no way to communicate with the driver. Eventually, I had to flag down the delivery car to receive my order. Sadly, the food was disappointing - the fries were cold and the burgers were greasy and unappetizing. To make matters worse, my drink was warm and diluted. This poor service not only reflects on the driver and the app but also on South St. Burger Co. I paid around $35 for this order, and I am requesting a full refund due to the unsatisfactory experience.

On Saturday, September 21st at 7:46 p.m., we placed an order with McDonald's using order reference number #F8017 to be delivered to 7 Fifth Avenue, Portsmouth, Hampshire, PO6 3PE. The delivery driver was Mateus. Upon receipt of the order, we discovered it was incorrect, containing only a cheeseburger and a drink instead of our complete £30.18 order. We attempted to contact you but were unable to locate a phone number. Subsequently, we reordered the same items for £30.18, obtaining a new order reference number #6176A at 8:33 p.m. on the same day, hoping to have the same driver for an explanation. However, the second delivery was made by a different driver named Dave. The email address associated with the Uber Eats order is [redacted], but kindly address any responses to [redacted], as I am contacting you on behalf of my daughter. I am requesting a refund of the £30.18 paid for the first order with reference number #F8017.

Dear Customer Service, I have noticed that my order tracking shows my driver stuck at the same location on the map since picking up my order. The help section suggests contacting the driver once they have picked up the order if it is taking longer than expected. However, in my case, I am unable to reach the driver to inquire about the delay as they are not moving towards the restaurant. I am also unable to cancel the order or message the driver. It seems the driver is not canceling the trip either. This situation leaves me unable to receive my food and with no way to address the issue. I believe Uber Eats should have a solution for such cases to ensure customers receive their orders in a timely manner. Thank you for your attention to this matter.

I encountered an issue while ordering from Uber Eats. The server timed out during checkout, preventing me from completing the order. After refreshing the page and trying again unsuccessfully, I canceled the order. Upon placing a new order successfully, I later discovered both the canceled and the new order were processed, resulting in two orders by mistake. I seek a refund of £19.39 for the duplicate order that was erroneously placed due to the server issue. I would appreciate a prompt resolution and confirmation of the refund process timeframe via email. Thank you, G.