Driver picked up order over an hour nearly hour and a half from a restaurant that is no...

GetHuman-avielgar's Problem With an Order issue with UberEATS from September 2019

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The issue in GetHuman-avielgar's own words
Driver picked up order over an hour nearly hour and a half from a restaurant that is not even * minutes away. I reached out to restaurant to confirm if order was picked up and was advised was picked up and i quote “A long time ago” and was trying to provide me with the drivers phone number which i have attempted several times and get voicemail. I attempted texting the driver and got no answer. I now cannot get a refund due to after order being already picked up. I track the driver per app he is ** minutes away “on a bicycle “ the opposite direction of my home which he passed by home to get to that direction. My kids are hungry and have to wait for this driver to decide where he is going to deliver next. Restaurant i ordered from is Rising Sun Chinese Restaurant and the drivers name is Heriberto. I have ordered many times from ubereats and this one has done it for me. This is my final time i would order due to such a delay. The time i ordered was about *:**pm it is currently *:**pm and the ETA provided for delivery was *:**pm. This is a ** minute delay for an deliver that is not * minutes away from my home. I must add ub ereats drivers try to pull off “on a bicycle” and they’re not.

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UberEATS

Problem With an Order issue
Reported by GetHuman-avielgar
Sep 19th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 112940 others
0 customers following this

Timeline

GetHuman-avielgar started working on this issue
Sep 19th, 2019 9:35pm