Gerald was very kind and did great with the delivery from McDonalds today. Unfortunatel...

GetHuman-mandywis's customer service issue with UberEATS from May 2019

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The issue in GetHuman-mandywis's own words
Gerald was very kind and did great with the delivery from McDonalds today. Unfortunately because the food was ready and just sitting there, when we received it everything was cold. It is irritating I am still charged full price when I have to wait that long and then my food is cold.*I'm sick and tired of uber eats disappointing me. I have chronic illness, therefore this service is convenient for me to use. But I have had several issues with uber eats and your customer service is absolutely terrible! You can barely understand them on the phone, it is not personal, they sound robotic and like they are reading a script. It's like they do not truly listen to the customer on the phone. You have rediculous waiting times that are allowed, and I am still charged full price even when the food is cold. I am honestly considering discontinuing the use of uber eats! I don't think it is fair that I have to pay full price for cold food!

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UberEATS

Customer service issue
Reported by GetHuman-mandywis
May 18th, 2019 - 2 years ago
I have an issue with UberEATS too
Fixed
Seen by 8 customers so far
Similar issue to 80859 others
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Timeline

GetHuman-mandywis started working on this issue
May 18th, 2019 5:39pm
GetHuman-mandywis indicated the issue is not fixed yet.
May 18th, 2019 5:39pm
GetHuman-mandywis indicated the issue is not fixed yet.
May 18th, 2019 5:39pm
GetHuman-mandywis indicated the issue is not fixed yet.
May 18th, 2019 5:39pm
GetHuman-mandywis confirmed the issue is fixed. Hooray!
May 20th, 2019 10:04pm