Uber EATS Customer Service Issues

I placed an order on Uber Eats for food delivery on April 25th, [redacted]. Unfortunately, the noodles I received were spoiled and had a strange smell. Despite this, I consumed half of it thinking the smell was due to the soy sauce. After showing it to my roommate, it was confirmed that the food was indeed spoiled. I am currently experiencing severe food poisoning symptoms such as diarrhea, vomiting, and a headache, which resulted in missing an important work meeting. I had to seek medical attention and I am currently writing this message from the hospital. It is disappointing that Uber Eats has not shown concern for their customers' health. I have yet to receive a refund, an apology, or compensation for my medical expenses. It is crucial that they address this issue not just for me, but for others who might be facing similar problems.

I recently placed an order for a meal for my family, but unfortunately, the wrong order was delivered to us. The restaurant informed me that they are unable to assist because the Uber delivery person had already left with our correct order, and they have no way to reach out to correct the mistake. I had ordered a vegetarian meal for myself, but my family received a meal with meat which we do not eat. As a result, we were left without dinner. I am requesting a refund to the original payment method due to this error. It is disappointing that a company as large as Uber does not have a system in place to address such issues promptly. Waiting for an email response leaves us without an immediate solution or meal. I urge Uber to improve their customer service response time for situations like these to prevent customers from going hungry while waiting for a resolution.

I placed an order with Harrison Roadhouse on 4/26. Before I could finalize the order, it went through. I tried to cancel or modify it but couldn't, so I contacted Harrison Roadhouse as directed by the Uber app. They suggested I place another order for the remaining items, assuring me the same driver would pick it up with waived fees. I created a new order assuming the same driver would handle it, but it ended up being two separate orders with different drivers. The first driver never arrived, despite one brief call he made. The second driver, who contacted me multiple times, successfully delivered the food. Before I could reach out to the first driver, he canceled the trip without further communication. It appears he wanted a free meal, leaving me out of pocket. I feel I should be refunded for this error caused by both the driver and Harrison Roadhouse, as it inconvenienced me. I'm seeking a support number to clarify the situation. I was charged $18 for receiving no food, while I was actively checking my phone for updates during the entire ordeal. Appreciate any assistance.

Dear Sir/Madam, I would like to address an issue regarding Uber Eats deducting £76.94 five times from my account ending in [redacted] over the period of 05/04/19 to 12/04/19. This unexpected deduction has left me unable to cover my rent and other expenses, causing significant financial strain on me. I am disappointed by these unauthorized transactions and request an immediate refund for the total amount debited. I have been a loyal customer but this experience has made me reconsider my future use of Uber Eats and my recommendations to others. I hope that you will take steps to rectify this situation promptly and improve your service to prevent such occurrences in the future. Sincerely, Lellis Neves

I placed my food order and waited for a total of 10 minutes outside with a child eagerly awaiting the meal I purchased with my hard-earned money. Despite calling the delivery driver twice, I was hung up on both times after explaining to my 1-year-old that the food was delayed. Seeking a resolution, I contacted customer service to request a refund or a new delivery. Unfortunately, the representative informed me that the driver had supposedly waited outside for 5 minutes and refused to assist further. Requesting to speak to a supervisor resulted in being placed on hold for 5 minutes, only to have the service agent return and dismiss the issue, questioning the value of $16. Insisting on speaking to a supervisor led to more hold time and eventually being told they were unavailable, advising me to contact customer service again. Despite my persistence, I was met with delays and unhelpful responses, ultimately spending 25 minutes on the phone before deciding to end the call. I am extremely dissatisfied with this experience, requesting a refund, and expressing my decision to avoid using UberEats in the future due to this unacceptable customer service.

I am frustrated with the frequent missing food items in my McDonald’s orders. Despite paying for my meals, I have encountered issues with missing items about four times in a week. This time, my order was delivered by Brandon, who explained he couldn't go back for the missing items due to company policy. I am a loyal customer who orders almost daily, and this experience has left me extremely upset. Missing drinks and desserts from my order only add to this disappointment. I demand a refund as I cannot keep losing items and enduring poor customer service.

I placed an order, but the restaurant called me immediately to say they didn't have what I wanted. I canceled the order, yet I was still charged $16.95. When I called customer service, Flovi said I should have contacted them first, but I followed the restaurant's instructions. Flovi mentioned that nothing could be done. I find it unacceptable that a fee couldn't be adjusted when my order was canceled within minutes. I am upset with this service and plan to delete the app and inform my friends too. I expect a prompt refund of the charged amount on my credit card. It's disappointing that I have to email to resolve this matter. My experience has been very unsatisfactory.

To the Customer Service Team, I am experiencing difficulty with a refund because of an error in your app and would like to know what assistance is available to me. Upon arriving in a different state, I changed my location to place an order at Panda Express. However, I discovered that despite updating my address, it had reverted back to my old one. I quickly realized the mistake and called customer support to cancel my order within 3 minutes of placing it, only to be informed that a refund was not possible. In a brief conversation with Joyce, it was mentioned that the food had already been prepared by the kitchen within 2 minutes. As a dedicated Uber Eats patron, I value the excellent service provided and am hopeful that a refund can be processed for the inconvenience faced tonight. Thank you, Maren R.

I am still waiting for the refund from my last week's order. I ordered fries from The Big F but had to change the delivery address. When the delivery boy refused, I asked to cancel the order. Uber office called to confirm the cancellation due to the address issue and suggested I reorder to the new address. Unfortunately, The Big F does not deliver to that area, so I chose not to reorder. I requested a refund as I had paid online. The Uber help center assured me it would be resolved in 5-7 days, but I am yet to receive my refund.

We placed an order at McDonald's (Holyhead Rd) and the funds were deducted, but our food was canceled by your driver who did not pick it up from the restaurant. McDonald's verified that the driver canceled the order, and our food has been waiting there while we did not see the order on the website. We are now without food, money, and with hungry children. This has occurred before, and we are frustrated with the constant mistakes from your company while still being paid. It is easy for you to charge us, but it becomes difficult to reach you when errors happen. There is no functional contact number for complaints or support. I demand an immediate refund to my account. This will be the final time I use your services. I expect a prompt response at [redacted]2 since I cannot find a reliable number to reach your company for paying customers. Refund my money promptly. Thank you.

Hello there! I hope you are doing well. I wanted to share a recent experience I had. Yesterday, there was an issue with an order I placed. Unfortunately, it was mistakenly canceled, and the payment was processed immediately. I received an email stating that refunds are not possible once the restaurant uses any stock items. However, the cancelation occurred within 3 seconds of placing the order, and the money was already deducted. I believe there must be a way to resolve this situation. I am seeking a refund due to the mistake. I can provide evidence by placing the same order again. Furthermore, the replacement order was incomplete as a portion of French fries was missing, highlighting a service concern. As a loyal Uber Eats customer, this experience has left me somewhat disappointed. I hope we can address this issue amicably. Thank you for your attention. Best regards, N.C.

I had a disappointing experience with Uber Eats yesterday. After my initial order, the driver informed me that he was delayed due to another order. Shortly after, I received a call supposedly from Uber Eats stating my order was canceled due to an accident involving the driver. Despite my attempts to clarify, they abruptly hung up. Subsequent reorder attempts were canceled multiple times by the restaurant as they believed it was a mistake. When the order finally arrived, it was all cold, which was frustrating given the special occasion of my daughter's birthday. Despite waiting two and a half hours for our food to arrive, it was inedible. I am seeking a refund for this unsatisfactory experience.

I ordered food from the Grand Prairie Hooters for delivery at my workplace, 24 Hour Fitness in Grand Prairie. The delivery driver called, confused about my location, insisting he was at the right address, even though I go there daily. Despite my explanations, he couldn't grasp that he had passed the gym. I even had a coworker speak to him, but he still didn't understand. I suggested he search for 24 Hour Fitness instead, but he refused, claiming he was at the correct address. I never got my order and dealt with a driver who wouldn't listen. I want a refund since the address was accurate, and others verified it correctly.

I placed an order for £8.24 worth of food from McDonald's on Queen Street in Cardiff at 12 p.m. today. While waiting for the delivery, the delivery man named 'Dax' called and asked for directions to [redacted] Bute Street. However, I received an email from Uber about 10 minutes later stating that my items had been delivered to [redacted] Bute Street instead of [redacted]. This is a mistake as I clearly specified [redacted] in all my instructions. I am very disappointed as I have never had issues with Uber before. If this is not resolved today, I will have to involve Trading Standards. I have a newborn to care for, and this situation feels like a robbery. I request a refund for the undelivered items.

I made a mistake with my order and selected the wrong address right after confirming the order. I immediately tried to cancel the order and fix the address within 1-2 seconds. Unfortunately, it was too late, and the restaurant canceled my reorder. I attempted to contact the restaurant, but they didn't answer, so I reached out to Ubereats for help. Despite my quick action, I was informed that I couldn't get a refund because the restaurant had already accepted the initial order. I accept the lesson learned and appreciate the guidance for future orders. However, given the circumstances and my efforts to resolve the issue promptly, I was hoping for some leniency. Since I can't have the order reinstated, could I please get a refund of $23.90? I value the opportunity to continue using Ubereats as a new customer. My order numbers are E2A52 and 9C279, which will show the timestamps and my prompt attempt to correct the mistake. Thank you.

On 4/15/19, I placed order #[redacted], but received the wrong items. I contacted customer service for a refund, which was not received. After speaking with two representatives and a supervisor on 4/29/19, they claimed the refund was processed. However, they mentioned they couldn't access old orders and advised me to contact Ubereats support via email due to the issue not being resolvable over the phone. Despite mentioning I received refunds from UberX promptly, the supervisor insisted I email Ubereats. I even overheard laughter in the background during my discussion with the supervisor, which was disheartening. I possess screenshots proving the lack of refund. All I seek is my money back. The customer service provided was disappointing.

Dear Uber Eats, My name is Carolina from Toronto, Canada, and I use [redacted] for my Uber Eats account. I wanted to bring to your attention an issue with my recent charges. On April 26th, [redacted], I made two payments for McDonald's orders, one of which I canceled and was refunded on April 29th. However, on April 29th, there was an extra charge of 14.67 CAD that I did not authorize nor place an order for. I am requesting a refund for this unauthorized charge and would appreciate an explanation for it. Thank you for looking into this matter promptly. If needed, I can be reached at [redacted]. I am eager to hear back from you. Warm regards, Carolina

On April 28th, I had an issue while picking up an order at Bagel Time Cafe in Miami Beach around 3:19 PM. Due to internet and app problems, I only remembered part of the address, either [redacted] or [redacted], but not the apartment number. Instead, I got a new pick-up request for Sunny Poke. Despite contacting Uber help twice and turning my phone off and on, the app still had issues. The Uber representative advised me to proceed with the new pick-up at Sunny Poke. I was asked to email about the situation regarding customer Rachel's order number FBA76. I am frustrated as it was not my fault, and I should not be penalized for technical difficulties. This experience led to wasted time and multiple calls to Uber support. Thank you.

I placed an order with Ninman Thai today at 5:41 p.m. After waiting for over 50 minutes and experiencing multiple changes in the estimated arrival time, I reached out to the restaurant. They indicated that my food was picked up around 6:30 p.m., although my Uber Eats app did not reflect this information. The restaurant advised they would remake my order, but later Uber support instructed me to cancel and reorder. With plans to leave by 7:15 for a theater show, I reordered through the app and informed the restaurant. However, when I called back, they had not yet prepared my food and stated they were unable to cancel. Attempting to cancel through the app would result in a full charge. I am now heading downtown without dinner and concerned about being billed for undelivered food. I urgently request a call and email with clarification and assurance that I will not be charged if the food does arrive.

I have noticed a "Issue with your recent orders?" banner on my profile page. Upon clicking for more information, I discovered messages about fraudulent activities related to requesting refunds. As a loyal customer of Uber and Uber Eats, I am disappointed by the implication that I am trying to steal. If I receive incorrect orders from restaurants like McDonald's or Papa John's (recent order "issues"), and a simple request for a correction is not recognized, then it's reasonable to seek an adjustment, especially with the added 15% surcharge. Why should I be labeled a fraud for wanting what I paid for when mistakes happen? Perhaps implementing measures to ensure accuracy in orders, either by drivers or partnering with more attentive retailers, would be beneficial. It seems unsustainable for Uber Eats in the long run with its current challenges in driver retention and thin profit margins. Blaming customers for errors instead of taking responsibility may tarnish their reputation as a reliable service provider.