way longer than expected wait times and cant cancel order

GetHuman-bryanfcl's customer service issue with UberEATS from April 2019

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The issue in GetHuman-bryanfcl's own words
get food at night ... Ordered food at **:**am, it had expected wait times for the order to come at around *:**am, however, the order was not even stayed in the status of "awaiting order confirmation from restaurant" till that time and the time has only extended further with no update changes, and i am unable to cancel the order in the app and I have waited way longer than I already should have, i want to just refund it and head to bed.
how long and incorrect their estimated wait times are, why put **mins expected wait times, if the estimated has now been delayed by at least an hour
idk, warn the restaurant that uses your service
im new, i expected the time given as an estimation so be somewhat close, not *x-*x the time
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UberEATS

ubereats
Customer service issue
Reported by GetHuman-bryanfcl
Apr 21st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 72013 others
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GetHuman-bryanfcl started working on this issue
Apr 21st, 2019 3:10pm

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