way longer than expected wait times and cant cancel order

GetHuman-bryanfcl's customer service issue with UberEATS from April 2019

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The issue in GetHuman-bryanfcl's own words
get food at night ... Ordered food at **:**am, it had expected wait times for the order to come at around *:**am, however, the order was not even stayed in the status of "awaiting order confirmation from restaurant" till that time and the time has only extended further with no update changes, and i am unable to cancel the order in the app and I have waited way longer than I already should have, i want to just refund it and head to bed.
how long and incorrect their estimated wait times are, why put **mins expected wait times, if the estimated has now been delayed by at least an hour
idk, warn the restaurant that uses your service
im new, i expected the time given as an estimation so be somewhat close, not *x-*x the time
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On Friday ******* I had ordered food at *:**pm for *:**-*:**. *:** comes around s...we ordered the food around * and the app had an estimated delivery time of...I ordered food around * or so AM and waited until around *:** am when it finally...I ordered food around * or so AM and waited until around *** am when it finally s...Ordered food at *.** am on **th October, the expected delivery is at *.** am.*The...I ordered food around ***, it said it would arrive around ***. The wait time cont...My food expected wait time was **-** minutes it’s been ** minutes , and my food i...i ordered food from UberEATS and was waiting for my order... after some time a ms...I ordered from ubereats around **:** am. I waited for my order and did not hear f...I ordered my food and was expecting it to be on time, I went to check the order a...
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UberEATS

ubereats
Customer service issue
Reported by GetHuman-bryanfcl
Apr 21st, 2019 - 4 years ago
I have an issue with UberEATS too
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GetHuman-bryanfcl started working on this issue
Apr 21st, 2019 3:10pm