I am furious with my uber eats experience today. I ordered lunch and the first notifica...

GetHuman2609029's Complaint issue with UberEATS from March 2019

34 views | 612 similar | 0 following
Help with my UberEATS issue
First: share to improve GetHuman2609029's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2609029's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman2609029 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2609029 may need:
Name, Email address, and Phone number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2609029's own words
I am furious with my uber eats experience today. I ordered lunch and the first notification I received was the driver called to contact me. As soon as I saw that notification- less than ** seconds!- I ran outside... I saw the driver, made eye contact and was waving.. the driver drove away and canceled the order without a refund. I am a very loyal and responsible customer. I am always waiting outside for the delivery. I have spent hundreds and hundreds of dollars with this service. I do not complain if an order is incomplete or incorrect but this issue today is unacceptable. I called customer service twice, spending an hour on the phone and was told the same script and offered no resolution. It was stated that it was my fault and the driver used protocol. I asked both representatives to speak to a supervisor and there is no supervisor available to assist, which is also unacceptable. I understand the driver can only wait a limited amount of time, but today, the first notification received was after the driver had called and I responded in ** seconds, making contact with the driver as she pulled away. There was a mistake somewhere, which happens, but the follow up with customer service is the worst I’ve ever experienced and I can not support that. **I am requesting a code or immediate refund to use to order my lunch. If this is not an option I will no longer use Uber, which is a huge disappointment and a disservice to loyal and responsible customers. **Order number: ***FA

GetHuman2609029 did not yet indicate what UberEATS should do to make this right.

How GetHuman2609029 fixed the problem

We are waiting for GetHuman2609029 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2609029 fixes it.
This email address isn't valid

UberEATS

Complaint issue
Reported by GetHuman2609029
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 612 others
0 customers following this

Timeline

GetHuman2609029 started working on this issue
Mar 27th, 2019 10:03pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians