Uber EATS Customer Service Issues

I'm trying to order on my Uber Eats app, a process I have done many times. However, since I recently signed up as an Uber Eats delivery partner, the app now says my number can't be verified as it's already in use. After calling three different numbers for help, I experienced frustration with a representative who seemed to not fully understand my issue. Instead of listening, she offered solutions that did not apply to my situation for about 20 minutes. It's disappointing when customer service isn't able to assist effectively.

Today, my Uber Eats experience left me upset. When I got the call from the driver, I rushed outside within 30 seconds, but despite making eye contact and waving, the driver left and canceled the order without a refund. I am a loyal customer, always prompt for deliveries and understanding of mistakes, but this was unacceptable. After spending an hour on the phone with customer service, facing a lack of empathy and no resolution, I am disappointed. I asked to speak with a supervisor, but none were available. Although I know drivers have limited wait times, today's issue was clearly a miscommunication. I am requesting a refund code to reorder my lunch promptly. If this is not possible, I will have to reconsider using Uber in the future.

Hello, my name is Carla Ogundare Maxie. I made an order with a restaurant through my app on March 5th, [redacted], but unfortunately, the restaurant did not complete my order even though I had already been charged $34.54. After contacting UberEats, I was informed that they still had my funds on hold and advised me to contact the merchant directly. I then decided to place an order with McDonald's, which was successfully completed for $34.53. However, despite UberEats owing me a penny, the money was never refunded. I am concerned that UberEats is still attempting to charge me $34.54 daily for an order that was not fulfilled. I have removed the app from my phone due to this issue and have switched to using Grubhub, which I find to have a better platform with more convenient features. I was satisfied with UberEats until this incident occurred.

I experienced a problem in the past with a driver not showing up. Today, I am trying to resolve an order canceled on the app but charged on my bank statement. Customer service mentioned the order went to the wrong driver and ensured me the pending charges will be refunded. I realize the agents follow corporate guidelines. I find it challenging that a customer-centric business like yours struggles with providing clarity in such situations. I've wasted time waiting for food due to this error, especially as I am recovering from an illness. Looking forward to your response. Sincerely, Ricardo Wolf Call Reference Number: [redacted]18 (Talked with Jan, who acted responsibly.)

I had a disappointing experience with my UberEATS order (Order number DA997) due to the driver not finding my location at the general hospital. I contacted Uber customer service at 1 [redacted]. I made the order at 7:45 pm, but the driver never completed the delivery. Despite my efforts to provide clear directions to the driver, the situation was not resolved satisfactorily. After contacting the restaurant for assistance, I was left frustrated by Uber's lack of help in resolving the issue and the abrupt end to the call without a solution. Being in the hospital for the past month and relying on hospital food, this missed meal was especially disappointing. I don't plan on using Uber services again unless the situation is rectified.

My husband was charged twice, causing our account almost to go negative. I was charged $45 and $51 for one order. The delivery took longer than promised, and the food arrived cold. The driver was rude, got lost despite clear directions, and was in a different car from the one specified. This experience with Uber Eats is unacceptable. I request an immediate full refund for both charges to be issued to my husband's account.

Two days ago, I placed an order on Uber Eats. During the tracking process, the expected arrival time kept increasing until the order was eventually canceled without my consent. Upon attempting to reorder, I was notified of a pending payment for the canceled order. I removed all items from my cart to start fresh, but the issue persisted. Today, when I tried again, it prompted me to pay for the pending order despite never receiving the food. Since I did not cancel the initial order, I believe it is unjust to ask for payment. Opting for cash on delivery saved me from losing money. My current dilemma leaves me unable to place any new orders. What should be my next steps?

I recently ordered from Subway through the Uber Eats app and encountered several issues. 1. I tried to apply the DROOL50 offer to my second order, as advertised for 50% off on first 2 orders. However, I received an error message stating that the offer could not be applied, even though my first order was [redacted] Rs and my second was [redacted] Rs. 2. The quantity of Subway salad delivered was noticeably less than what is served in-store. As regular customers, the difference was quite apparent. This was disappointing. 3. Additionally, the Subway salad was not sealed, raising concerns about hygiene and security, especially following recent incidents. I value the sealed packaging Swiggy provides to ensure the food is delivered directly from the restaurant to the customer. I would appreciate a resolution by allowing the DROOL50 offer for both orders and providing the Subway salad in a sealed pack for future orders.

I placed an advance order for an office luncheon at 10 a.m. with a delivery window between 11:30 a.m. and 12 p.m. Upon checking the app frequently, I noticed that the restaurant hadn't accepted the order yet. Unable to find support for unpicked orders, I searched for the [redacted] number and called for assistance. The customer service representative explained that there was a glitch and regretfully could only cancel my order. Consequently, my office is now full of hungry employees at 15 minutes to 1 p.m. I am disappointed that we are facing this situation due to a glitch on Uber Eats' end, and no resolution has been provided. We are now considering alternative food delivery services, as this experience has left us feeling undervalued as customers.

I'm reaching out because I noticed that I was charged for a McDonald's purchase that was cancelled, totaling $10.80. Despite the cancellation, I ended up placing another order for $12.80. As a result, I was charged for both orders, even though I had cancelled the initial $10.80 order. I believe I should either receive a refund for the cancelled order or be provided with the food since I was still charged for it. This situation has left me quite upset. Being a single mom, I work hard for my money, and having this happen is disappointing. I feel that it's unfair treatment towards a customer like myself.

I am seeking a refund for my order as I did not receive the food I paid for. Timothy, the delivery person, contacted me 25 minutes after the expected delivery time and mentioned that Zaxby's was not releasing the food. He claimed the order had been canceled three times before. Timothy said he would report the issue to Uber Eats to cancel the order and assured me twice that I would not be charged. However, I now see the order marked as delivered, with a receipt claiming he was at my location. I did not hear any attempt to deliver the food. I am unsure if he followed through with filing the complaint to avoid the charge. I would appreciate clarification on this matter.

It took nearly two hours for my order to arrive. Regrettably, upon delivery, the food was cold, and the drinks were diluted from melted ice. It seems apparent that my order was left unattended, causing it to deteriorate. I was disappointed that I was not informed of the delay. When the driver did arrive, I believe they should have exchanged the items for fresh ones, as the quality was compromised. I am seeking a refund as the condition in which the food and drinks arrived was unacceptable. It's disappointing to receive such poorly handled delivery, and I doubt anyone would find it appetizing.

I tried to place my first order, but the app canceled it. I ended up ordering wings again. When the delivery arrived, the app showed only one order and driver. I was surprised to find out that I had unintentionally ordered twice when I opened the bag and saw duplicates. The app charged me for both orders, giving me over 50 wings that I cannot store. Sadly, I had to throw away over 30 wings because of the double order mishap.

I've encountered issues with Instant Pay and receiving payments for the past four weeks. Despite numerous calls to customer service, including speaking with three supervisors, my account remains locked for alleged suspicious activity each time I attempt to cash out my earnings. I've faced delays due to receiving incorrect information over 15 times. Uber Eats informed me that my GO BANK card, previously used successfully, is no longer eligible, along with another non-GO BANK card I added. I am frustrated with the lack of assistance and continuous promises from a specialized team that never follow through. It has been challenging to reach a resolution, with assurances of a 48-hour fix weeks ago. I seek clarity on why my account suddenly became ineligible for Instant Pay and am inquiring about a direct contact number for Uber Eats support to address this ongoing issue. Your prompt help in resolving this matter would be greatly appreciated.

I am having difficulty with my Instant Pay feature and receiving payments for the past four weeks. I have contacted support over 20 times and spoken to three supervisors. Every time I attempt to cash out, I am informed that my account is locked due to suspicious activity, despite it being me trying to access my earnings. I have not received any assistance, just emails promising a response from a specialized team that never arrives. Misinformation has caused over 15 delays in resolving this matter. I learned that my GO BANK card, which was previously accepted, is now deemed ineligible, as well as another non-GO BANK card I added. I need clarification on why they are considered ineligible when there have been no issues until now. I want to contact Uber Eats support to get help with my Instant Pay matter and understand the reason behind these restrictions. It has been four weeks since reporting the issue, and it remains unresolved.

I received an email from Uber Eats yesterday offering a €10 discount code, but when I attempted to use it, the entire payment was deducted from my account upon clicking 'place the order'. I contacted the restaurant immediately to cancel, but they stated only Uber Eats could cancel it. Despite trying all available methods, including having screenshots for proof, I couldn't find a contact number to cancel the order, and the app wouldn't allow it either. The option to call for cancellation didn't work despite numerous attempts. This is my second time using the app, and I've had a terrible experience trying to cancel an order which is now en route. I am requesting a refund for this issue. Thank you for your attention to this matter.

I was involved in an incident with an Uber Eats driver on 03/16/[redacted] at 5 pm PST. The driver admitted fault after reversing into my car in a shopping plaza. Initially, we exchanged personal insurance information without discussing his Uber Eats affiliation. I later discovered that he was working for Uber Eats, and his personal insurance advised me to go through Uber for the claim. The driver, Unsam Chang, claimed his Uber account was "canceled," and he has difficulty communicating in English. I have video evidence of the incident. Please assist in resolving this matter promptly.

I had placed an order on UBER Eats last night with Order #7D674. Unfortunately, my order never made it to me due to a delivery address mistake. Despite attempting to get assistance through the UBER Eats app for a refund, I was repeatedly informed by representatives that a refund couldn't be provided. After managing to find a telephone number to contact UBER Eats, I spoke with a live representative who was able to investigate the situation. They contacted the driver, resulting in my order being rightfully refunded. I had also been in touch with the restaurant I ordered from, who expressed their dissatisfaction with UBER Eats, citing ongoing issues prompting them to consider ending their partnership. For any further review, my phone number linked to my UBER Eats account is [redacted]. My name is Rosemarie R. Thank you for your attention to this matter.

This Sunday, my family planned to enjoy breakfast from Dennys through Uber Eats. However, the Uber Eats driver arrived and informed us that they forgot one of the plates. It was frustrating that they neglected a portion of the order I had already paid for. It seems reasonable to expect them to rectify the mistake promptly. Such incidents make me consider picking up orders myself to avoid these inconveniences. There should be better training for drivers to ensure they check their deliveries thoroughly. This experience has deterred me from using Uber Eats in the future, and I intend to share this with my friends. To the reader, I hope you receive fair compensation for your work. I trust that Uber Eats prioritizes its employees' training and benefits over what this particular driver displayed. I am seeking a refund for this mishap.

I'm having trouble placing an order through the app. I can add items to my basket, but when I try to click "place order," I receive an error saying that delivery is not available to schools. I don't live near a school, so this message is confusing. I've been attempting to order for over a week now, and I can't find a way to contact customer service through the app. This aspect of your service is really frustrating.