Last night my deliver driver cancelled my order after I waited for almost an hour when...

GetHuman-chriscth's complaint issue with UberEATS from March 2019

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The issue in GetHuman-chriscth's own words
Last night my deliver driver cancelled my order after I waited for almost an hour when my food was picked up ** minutes into my order. **I contacted the driver via the app and they said they were * minutes away and then * minutes later cancelled the order. **I lodged a complain via the app and the the response was "you are sorry and that my money has been re-order and I am free to order again, also noted that I can contract the driver directly" **Either the agent didn't read my complaint fully or just didn't care. *) I noted that I contacted the driver and he responded and *) once an order is cancelled I can no longer contact that driver. **The driver did not try calling me or messaging me about having difficulties. Uber eats should not also estimate ** minutes and then send the driver on other orders that delay mine another ** minutes. **I have always had great experiences with Ubereats, but this just bad and the follow up messages from the Uber Agent are even worse.
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UberEATS

complaint issue
Reported by GetHuman-chriscth
Mar 27th, 2019 - a mon ago
I have an issue with UberEATS too
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GetHuman-chriscth started working on this issue
Mar 27th 4:41pm