I placed an order on March * from one of your couriers in the area to get a free bookin...

GetHuman-sfpersia's customer service issue with UberEATS from March 2019

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The issue in GetHuman-sfpersia's own words
I placed an order on March * from one of your couriers in the area to get a free booking fee, and when I placed my order I was charged an extra $* for the booking fee when I should not have been. I then was charged an extra $**.** to my bank account without Uber eats telling me. I contacted your in app help and was told the charge was pending and would be corrected by my bank soon. When it was not corrected, I chatted again on the app, and was told that this money was for a previous order (from February **), which was paid for when I ordered it. I then called the uber eats help line and was told I needed to email an email that is no longer taking responses, so now I am trying here. As a frequent customer of Uber eats I am unbelievably frustrated with the lack of assistance or care of your customer service team. I would like to be refunded $**.** for the extra money and the booking fee.
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UberEATS

Customer service issue
Reported by GetHuman-sfpersia
Mar 11th, 2019 - 5 mons ago
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GetHuman-sfpersia started working on this issue
Mar 11th 11:27pm
GetHuman-sfpersia indicated the issue is not fixed yet.
Mar 11th 11:27pm