Hello , my name is Shamya Hunter ** year old frequent Uber eats user. I ordered Red Lob...

GetHuman-shamyahu's customer service issue with UberEATS from March 2019

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The issue in GetHuman-shamyahu's own words
Hello , my name is Shamya Hunter ** year old frequent Uber eats user. I ordered Red Lobster from your Uber Eats APP on March **,**** in the amount of $**.**. The order was placed at *:**PM , the app then updated and said our food would be here from *:** PM from *:**PM. Which I was fine with and excited about . Then around *:** it updated again by sending a text message saying my food was being prepared and would get here from **-**:**PM. By this time IM STILL BEING PATIENT having faith in your app. Around **:** I called your customer service department and spoke with someone who THEN told me my food was done it was just waiting on someone to pick it up but they indeed assured me that my food would be coming. So again I WAIT . I wait only to be very disappointed and upset to find out my food was NEVER COMING. Only for your app to keep updating all the way back to back up until **AM. * Even through all that today , March **th I ordered for Red Lobster once again hoping your service would redeem its self. Luckily the food arrived after the driver was lost and confused, food slightly warm still had to warm up in the microwave , I guess the driver took a while to pick up the food. I want to remind you I only live **-** min away from red lobster that’s just in heavy traffic. I am just very upset and feel like I have waisted my time. I contacted your customer care once again and was told to write you all a email to see if I could be refunded giving the circumstances I do believe I should be refunded full cost spent on the order as the food was not good nor hot and me and my family ended up actually still going to find something else to eat.
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Customer service issue
Reported by GetHuman-shamyahu
Mar 11th, 2019 - 5 mons ago
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GetHuman-shamyahu started working on this issue
Mar 11th 11:06pm
GetHuman-shamyahu indicated the issue is not fixed yet.
Mar 11th 11:07pm