I placed an order tonight with UberEats with the expected delivery time **-** minutes...

GetHuman-heuberge's customer service issue with UberEATS from March 2019

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The issue in GetHuman-heuberge's own words
I placed an order tonight with UberEats with the expected delivery time **-** minutes. I placed my order about *:**. At *:** I was notified that my order was picked up and on its way to be delivered. The restaurant is about * minutes from my house, so when *:** came around I was concerned and noticed the car had gone back to the restaurant. I messaged my driver and also called the restaurant to ask what had happened and they said their was an issue with one of the items. When my food was delivered my drive said he noticed he was not given all the items so went back to the restaurant for what was missing. I really appreciated him doing this , but was disappointed with the delivery time being over * hour, at no fault of the driver. Also, two items were obviously much colder because they were prepared earlier than the other mistake item. I realize mistakes are made, but I also feel as though something needs to be done to cover or compensate this mistake. Thank you.

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UberEATS

Customer service issue
Reported by GetHuman-heuberge
Mar 10th, 2019 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 58021 others
0 customers following this

Timeline

GetHuman-heuberge started working on this issue
Mar 10th, 2019 3:54am

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