Hello, last night I ordered McDonald’s and I tried to cancel my order because it took t...
GetHuman2228002's customer service issue with UberEATS from February 2019
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The issue in GetHuman2228002's own words
Hello, last night I ordered McDonald’s and I tried to cancel my order because it took two hours and I was unable to cancel it because when I tried to press the call support but the phone rang and it said the number was invalid… The courier finally picked up my food from McDonald’s, on a bike which was weird because it was very cold and the restaurant was far away, anyways he finally arrived and I could tell by looking at the map that he was not on the right street so I messaged him and told him that he is on Grove Avenue and that I live on Flloyd Avenue And I also called him and he never picked up the phone… Then I get a message on the Uber Eats app but he tried calling me and that the food was going to be back back bac and I also called him and he never picked up the phone… Then I get a message on the Uber Eats app but he tried calling me and that the Order was going to be canceled and refunded if I don’t respond… I then called him again and messaged him and still got no response even though I could see he was reading my messages after eight minutes goes by he responds saying that he is outside but I was outside too and I never saw him. I waited two hours for my food that I didn’t even want anymore because we ended up getting food via grub hub. I am super upset that this incident has yet to be handled accordingly. I spend a lot of money on uber eats!!
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