I had order veg Chinese combo from SOY STORIES (nearby Hinjewadi, Pune) and was to get...

GetHuman-riddhiva's customer service issue with UberEATS from February 2019

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The issue in GetHuman-riddhiva's own words
I had order veg Chinese combo from SOY STORIES (nearby Hinjewadi, Pune) and was to get the order at my door step by ETA *:** ORDER **AAC*. I was waiting for the order but didn't receive any call from him till *:**, then I got his ping stating that "I tried calling you but you were out of reach " he had given me his other number which was switched off as well, I tried calling from the application but he didn't receive the call more than ** mins I was calling but it was futile attempt and once he received the call but hunged up the next sec. I even pinged him continuously but didn't got any response and the best part when I track the order he was waiting some where a bit away from my residential area again I tried my luck by calling on the number which he provided and now it was ringing but it was unanswered after *-* continuous attempts he at last picked the call and said that I was waiting and m your phone didn't connected and then he said his phone got switched off and now he's some where else which was ** mins away from my residential area. Kindly help me out it's a genuine request
It's unpleasant experience, putting our money and at the end I don't get what I wished for.. It's about the time I have wasted and at the end I'm starving.
I want my money back as I didn't got the order
I've tried calling customer care with provided number but I guess it's just useless the number wasn't working. If you can't fulfill the promises you make please just don't say sweet coated words to please the customer.
I have an issue with UberEATS too
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UberEATS

Customer service issue
Reported by GetHuman-riddhiva
Feb 15th, 2019 - 8 mons ago
I have an issue with UberEATS too
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GetHuman-riddhiva started working on this issue
Feb 15th 11:06am
GetHuman-riddhiva indicated the issue is not fixed yet.
Feb 15th 2:34pm