Outrageous cancellation fees after seconds of ordering, false advertisement for courier fees, POOR CUSTOMER SERVICE. STILL WAITING FOR THIS TO BE FIXED AND TO HEAR FROM SOMEONE!

GetHuman2088214's customer service issue with UberEATS from February 2019

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The issue in GetHuman2088214's own words
I was trying to express my situation, and all I wanted was a refund for the false advertisement of fees. This was SECONDS after placing the order. ... Hello!*I am writing to your company due to a very frustrating situation and lack of customer service support. Tonight I decided I wanted to go easy and order dinner in, typically I do not order from here due to the latest trends of forgotten food, poor quality, and disappointing customer service and no results of a resolution. I thought why not try again and give the benefit of the doubt. Tonight we decided to try Billie On Gourmet burgers. The advertised courier fee on my web page was a little over * dollars. Very doable. We choose our order, I see the total is over ** dollars for * items ( which I think is very high but hey maybe its the * dollars added). I place the order and went back to the page I was on, and was very frustrated to see that they changed the courier price to over ** bucks! Are you kidding me? This is within seconds of me ordering! Also within seconds I immediately cancel my order. I felt relief knowing I am not going bankrupt for burgers, and then I see the email instantly sent to me - the penalty of canceling my order. OVER THIRTY DOLLARS. This sent me through the roof. Why on earth am I getting charged over thirty dollars for cancelling seconds after placing the order after I realized the robbery put forth. All because the restaurant excepted my order???? So what! Did they read my mind and already start making the food? NO, this is very upsetting. I did not cancel *, ** or ** minutes after I ordered, I cancelled SECONDS after I placed it because of Uber Eats FALSE ADVERTISEMENT on their courier fees. Then I called customer service support and they are truthfully the most unhelpful team I have ever dealt with. I have never felt so bad as a customer. I have also never lost my patience , and that is because this company made me feel helpless. Call it over dramatic for ** bucks, but that was my money! This needs to be resolved. I would be happy to give the name of the manager and the reference * I was given if need be. This is not fair to the people who give money to this company. And I am so sad I had to be that person to these representatives just trying to do their job. This needs fixed! I decided to google Uber Eats for reviews and this is not a first time complaint, this company does nothing for their customers when it comes to refunds, very disappointing I had to figure out it this way. This problem will only be solved with a full refund of the restaurants cancellation fee, and hopefully an improvement on your companies customer service and refund policies. I look forward to hearing from you.**Hayley
This was very frustrating because as a customer I felt helpless. The two representatives were not helpful at all, they acted like they were reading from a piece of paper. They did not try and see what they could do to help me at all. by far the WORST company I have dealt with.
I want a full refund on my credit card. The amount the restaurant charged for the cancellation fee. I do not feel it was their fault, this was a false advertisement on UBER EATS account. I also want UBER EATS to work on their customer service skills, they are poor and offer no support to customers like myself in these situations.
I have been a customer for probably a year or longer. The first couple of times were great and I enjoyed the convenience of ordering from restaurants I loved without the hassle of actually going out. As of the past few times there has always been something wrong. Whether its a forgotten side to my food, sauces, quality of the food and lack of taste. I have actually complained a few times and each time I was brushed off and the problem was put off on the restaurant and there was nothing UBER EATS could do. These problems should be fixed by UBER and the restaurant, this should be a team effort to keep the customer happy with the RESTAURANT AND UBER.
I have contacted customer support through phone, and the first support said there was nothing he could do. I demanded results and to speak with someone else. The woman I spoke with also said there was nothing they could do because the restaurant accepted the order. SECONDS after realizing the false advertised courier fee. I again demanded results and she said there was nothing she could do on their end and that I would need to email. I have never felt so UNSUPPORTED in customer support. Update **** I called the restaurant myself and asked if they could do anything for me and they said they cannot because its on Uber EATS. I find it funny Uber said it was the restaurant that billed me and really it is the other way around! Sad the restaurant gave me more support then this company did.
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UberEATS

UBER EATS
Customer service issue
Reported by GetHuman2088214
Feb 1st, 2019 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 48823 others
0 customers following this
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GetHuman2088214 started working on this issue
Feb 1st, 2019 2:48am
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Feb 2nd, 2019 3:16am
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Feb 2nd, 2019 3:18am
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Feb 2nd, 2019 3:20am
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Feb 2nd, 2019 3:23am
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Feb 2nd, 2019 3:24am
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Feb 2nd, 2019 3:26am
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Feb 2nd, 2019 3:28am
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Feb 2nd, 2019 3:28am
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Feb 2nd, 2019 3:30am
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Feb 2nd, 2019 3:33am
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Feb 2nd, 2019 4:21am
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Feb 2nd, 2019 4:50am
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Feb 2nd, 2019 5:01pm
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Feb 2nd, 2019 8:50pm