I don't know who to talk to, but starting somewhere. As a restaurant owner using Ubere...
GetHuman-patcal's customer service issue with UberEATS from January 2019
Help with my UberEATS issue
First: share to improve GetHuman-patcal's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-patcal's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-patcal a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-patcal may need:
Name, Email address, and Phone number
The issue in GetHuman-patcal's own words
I don't know who to talk to, but starting somewhere. As a restaurant owner using Ubereats and as Ubereats delivery driver I am very disappointed on what you are charging for delivery fees now. My restaurant has gone from an average of at lest ***.***week to about **.***week average. I have had customers call me and complain about the delivery fees and I have signed up for Doordash and started directing customers to them to place orders for deliveries as the fee is much cheaper. Not to mention as a driver I have also signed up with doordash as the pay is much better (**% of the deliveries are double the pay then Ubereats) and it is busy like Ubereats use to be. I have also stopped placing personal food orders through Ubereats when I my option is *.** with Uber or *.** with Doordash for the same restaurant??? Think I will go with the *.** fee. If you guys want out of the food delivery business then by all means keep up the good work!!! If you want to stay in then you might want to rethink the fees you charge customers.
GetHuman-patcal did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-patcal fixed the problem
We are waiting for GetHuman-patcal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.