I don't know who to talk to, but starting somewhere. As a restaurant owner using Ubere...

GetHuman-patcal's customer service issue with UberEATS from January 2019

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The issue in GetHuman-patcal's own words
I don't know who to talk to, but starting somewhere. As a restaurant owner using Ubereats and as Ubereats delivery driver I am very disappointed on what you are charging for delivery fees now. My restaurant has gone from an average of at lest ***.***week to about **.***week average. I have had customers call me and complain about the delivery fees and I have signed up for Doordash and started directing customers to them to place orders for deliveries as the fee is much cheaper. Not to mention as a driver I have also signed up with doordash as the pay is much better (**% of the deliveries are double the pay then Ubereats) and it is busy like Ubereats use to be. I have also stopped placing personal food orders through Ubereats when I my option is *.** with Uber or *.** with Doordash for the same restaurant??? Think I will go with the *.** fee. If you guys want out of the food delivery business then by all means keep up the good work!!! If you want to stay in then you might want to rethink the fees you charge customers.
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UberEATS

Customer service issue
Reported by GetHuman-patcal
Jan 14th, 2019 - 9 mons ago
I have an issue with UberEATS too
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GetHuman-patcal started working on this issue
Jan 14th 7:00pm