My order Number is *A**BE. The driver claimed she waited outside my apartment for ** mi...

GetHuman1957850's customer service issue with UberEATS from January 2019

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The issue in GetHuman1957850's own words
My order Number is *A**BE. The driver claimed she waited outside my apartment for ** mins and was unable to contact me. She never rang my doorbell or knocked on the door. I contacted the restaurant and was told she took the food and shortly after it was canceled and she never brought the food back. I talked to customer service and was told I would not be refunded because the driver tried to call me and I should of put delivery instructions to knock on the door next time. This is completely unacceptable. The driver never came to the door and from what it looks like kept the food for herself. I encourage you to reach out to the restaurant and they will confirm my story is accurate. Asian Palace II ***-***-****. I feel I am entitled to my refund and it should not be this complicated to get it.
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Customer service issue
Reported by GetHuman1957850
Jan 13th, 2019 - 9 mons ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman1957850 started working on this issue
Jan 13th 9:16pm