I was charged *.** for a long distance trip of *.* miles. There is one right hand turn...

GetHuman1915069's customer service issue with UberEATS from January 2019

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The issue in GetHuman1915069's own words
I was charged *.** for a long distance trip of *.* miles. There is one right hand turn from a marked right turn lane on the entire lengthy route (normally ** max ** minutes) yet my driver drove around in circles even with GPS. I had to go out to the street and wave him down or our food would still be traveling in circles. Of course it was cold by the time the ** minute drive was over. Customer service blamed the fact that it was cold on the restaurant. Try insulated bags like grub hub has. There was no apology just excuses by the driver and by customer service. After all you should expect cold food after a *.* mile drive. Jeepers, it arrived within the time frame...only because the restaurant was efficient. I want my $*.** back. Grub hub would already have had their courteous reps do something. Courtesy is apparently not a trait your company values. I want the money refunded to my card, since I am going to try not to order through you again. You might try checking distance some other way.*Judith Sharnik *Meal Friday, Jan * Darien Diner
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UberEATS

Customer service issue
Reported by GetHuman1915069
Jan 7th, 2019 - a mon ago
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GetHuman1915069 started working on this issue
Jan 7th 4:34pm