On Friday night we ordered from a restaurant that uses ubereats. We were charged...

GetHuman1912112's customer service issue with UberEATS from January 2019

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The issue in GetHuman1912112's own words
On Friday night we ordered from a restaurant that uses ubereats. We were charged $*.** because *.* miles is a very long distance. The food was ready on time but being intelligent our driver and his passenger missed the only turn on the entire *.* mile trip and I had to flag them down as they started to drive right past my parking lot. It took about **-** minutes to drive what should have taken a MAXIMUM of **-** maybe ** minutes. Your customer service blamed the restaurant for the cold burger and no apology was extended by the driver for the long delivery time, only an excuse. It only arrived at or a little after the ETA because the restaurant was on top of things. Please give your drivers thermal bags and base your fees on zip code not the name of the town. I live **** mile from the town the restaurant is in. I certainly wish Grub hub delivered from there. Their drivers are better and more courteous, food charges are negligible, and food is hot. Customer service tries to help you and offer a rebate or something instead of trying to tell the customer that he has no reason to be upset. With you blame goes to everyone but ubereats. How dare you treat customers this way
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UberEATS

Customer service issue
Reported by GetHuman1912112
Jan 7th, 2019 - a mon ago
I have an issue with UberEATS too
Fixed
Seen by 6 customers so far
Similar issue to 43041 others
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GetHuman1912112 started working on this issue
Jan 7th 4:21am
GetHuman1912112 indicated the issue is not fixed yet.
Jan 11th 9:56pm
GetHuman1912112 indicated the issue is not fixed yet.
Jan 11th 9:58pm
GetHuman1912112 indicated the issue is not fixed yet.
Jan 11th 10:00pm
GetHuman1912112 indicated the issue is not fixed yet.
Jan 25th 9:19pm