Hey UberEats,**I placed an order from my account at Papa John's Pizza that was...

GetHuman-daspoona's customer service issue with UberEATS from January 2019

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The issue in GetHuman-daspoona's own words
Hey UberEats,**I placed an order from my account at Papa John's Pizza that was $**.**. I called into the support team as they had missed one of the items we had ordered. After speaking to an agent she said she gave me uber credits of around $**.** to reorder the missed items and just use the uber credits to pay for it. **I thought this was a simple way to solve the issue however, once I tried to reorder the missing item using the uber credits, my account was completely locked. Thus, I had to call the uber eats support team once again, and spoke to Roy (Reference number: *********), where he informed me that I was given no uber credits (had an UberEats balance of $*) and my account was locked for no reason. I am confused as to what the previous agent I spoke to has said because I was told one thing and it seems like another thing happened. I am also confused as to why my account was locked at all.**I never really had an issue with UberEats and am disappointed with todays performance. Not only was it time consuming but it seemed like a simple issue was made into a much bigger problem.**Update: I originally sent an e-mail to the address provided by a fellow agent at UberEats support team and found out today that they gave the incorrect e-mail address. **My Account Information: *E-mail: *****@***.com*Phone Number: ************Please respond soon,*Poonam D.

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Customer service issue
Reported by GetHuman-daspoona
Jan 4th, 2019 - 2 years ago
Seen by 16 customers so far
Similar issue to 42267 others
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GetHuman-daspoona started working on this issue
Jan 4th, 2019 4:02am
GetHuman-daspoona indicated the issue is not fixed yet.
Jan 4th, 2019 4:02am