This is the worst service ever. I ordered the food , restaurant prepared the food in...

GetHuman1859438's customer service issue with UberEATS from December 2018

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The issue in GetHuman1859438's own words
This is the worst service ever. I ordered the food , restaurant prepared the food in ** min and the food is sitting there for close to an hour. When I call the uber customer service , they said a driver is already assigned and upon requesting an SLA no certainty(this is after an hour). The customer service representative tried reaching the driver with no luck and I had to cancel my order after waiting for close to * and half hour. I went on asking what happened, the representative started giving vague answers 'might be' restaurant or driver or something , what I was asking is clear 'what happened with my order?'. It is not like my food is not delivered and order is cancelled so I should be satisfied, that is ridiculous. I asked clearly what should I learn from this experience, is it the restaurant or the driver or the uber or just a one time thing that will not happen again. I get the same vague answer, no guaranty. First I am not delivered with the food , second this experience with the customer support. Uber charges *-* dollars for every order with certainty , but when the issue comes customer has to deal with the hassle. Customer has no right knowing what happened with the order or the time that got wasted. Food not being delivered could be an issue with one or many parties but the customer service definitely indicates the issue with uber. My new year and lifetime resolution , there will be no uber eats order from me or my family. *Rating : *

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UberEATS

Customer service issue
Reported by GetHuman1859438
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 40961 others
0 customers following this

Timeline

GetHuman1859438 started working on this issue
Dec 29th, 2018 11:21pm