Hello Ubereats, **Last night I ordered a butter chicken from Masala Art Petrie Terrace...

GetHuman-dtrsifr's customer service issue with UberEATS from December 2018

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The issue in GetHuman-dtrsifr's own words
Hello Ubereats, **Last night I ordered a butter chicken from Masala Art Petrie Terrace, however I think my app glitched because it told me the order didn't go through and it disappeared from my screen... So I ordered the same thing again and that order went through and said the restaurant had accepted my order. However when it arrived, I had two meals and I have been charged twice. **I was constantly checking the updates for my order after I made the second order in case it cancelled again (as I was so hungry I didn't want it to cancel again!) so I know I only had one order on my screen. **I am terribly upset because I don't have money to waste and I had to throw away the second order. This was also my third attempt at ordering from this place as the uber delivery driver broke her car on the way so that order got cancelled as well. **I am hoping you can help me in this situation. I didn't have a chance to call straight away as I was on my dinner break at work.**Thank you,*Rosie Hanlon

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UberEATS

Customer service issue
Reported by GetHuman-dtrsifr
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 39652 others
1 customer following this

Timeline

GetHuman-dtrsifr started working on this issue
Dec 24th, 2018 9:40am