I was charged for my order even after I had canceled it. McDonald’s did not have my ite...

GetHuman1674378's customer service issue with UberEATS from December 2018

5 views
 | 
33975 similar
 | 
0 following
Help with my UberEATS issue
Did that get it fixed?
Waiting to see if GetHuman1674378 fixed the issue with our suggestion.
The issue in GetHuman1674378's own words
I was charged for my order even after I had canceled it. McDonald’s did not have my items that I ordered so for that reason I told the restaurant to cancel my order. The McDonald’s employee told me I had to call uber eats to cancel, and so I did. Finally the uber eats employee told me that they cancelled the ordered but that I had to call McDonald’s again to make sure it was canceled. After calling McDonald’s a second time, the employee confirmed that indeed my order has been canceled. The next morning, on Saturday December *st, I wake up with a notification from uber eats, stating that my driver is waiting outside and that my order was canceled BUT WITHOUT A REFUND! **So I called uber eats the next morning and they told me “no problem we will refund you, but you have to file an issue via the uber eats application.” And so I did what I was told, but I still see that my money wasn’t refunded. **This is by far the worst experience I’ve had with you, and the customer service is terrible! No client should ever have to go through that much trouble to receive a refund or a cancel an order. It is not a client’s responsibility to call the restaurant and the ubereats hotline back and forth if the restaurant did not have the ordered items in the first place. This is purely unprofessional, and I demand my refund to be done immediately. **My order number is ***F**
GetHuman1674378 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1674378 fixed the problem
We are waiting for GetHuman1674378 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1674378 fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman1674378
Dec 2nd, 2018 - 6 mons ago
I have an issue with UberEATS too
Fixed
Seen by 5 customers so far
Similar issue to 33975 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Email address
Phone number
Timeline
GetHuman1674378 started working on this issue
Dec 2nd, 2018 6:21pm
GetHuman1674378 indicated the issue is not fixed yet.
Dec 2nd, 2018 6:21pm