I was charged for my order even after I had canceled it. McDonald’s did not have my ite...

GetHuman1674378's customer service issue with UberEATS from December 2018

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The issue in GetHuman1674378's own words
I was charged for my order even after I had canceled it. McDonald’s did not have my items that I ordered so for that reason I told the restaurant to cancel my order. The McDonald’s employee told me I had to call uber eats to cancel, and so I did. Finally the uber eats employee told me that they cancelled the ordered but that I had to call McDonald’s again to make sure it was canceled. After calling McDonald’s a second time, the employee confirmed that indeed my order has been canceled. The next morning, on Saturday December *st, I wake up with a notification from uber eats, stating that my driver is waiting outside and that my order was canceled BUT WITHOUT A REFUND! **So I called uber eats the next morning and they told me “no problem we will refund you, but you have to file an issue via the uber eats application.” And so I did what I was told, but I still see that my money wasn’t refunded. **This is by far the worst experience I’ve had with you, and the customer service is terrible! No client should ever have to go through that much trouble to receive a refund or a cancel an order. It is not a client’s responsibility to call the restaurant and the ubereats hotline back and forth if the restaurant did not have the ordered items in the first place. This is purely unprofessional, and I demand my refund to be done immediately. **My order number is ***F**

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Customer service issue
Reported by GetHuman1674378
Dec 2nd, 2018 - 2 years ago
Seen by 11 customers so far
Similar issue to 33975 others
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GetHuman1674378 started working on this issue
Dec 2nd, 2018 6:21pm
GetHuman1674378 indicated the issue is not fixed yet.
Dec 2nd, 2018 6:21pm

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