I placed an order at the "New Thai Boys" restaurant at *:**p on my phone tonight. After...

GetHuman-hereisso's customer service issue with UberEATS from November 2018

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The issue in GetHuman-hereisso's own words
I placed an order at the "New Thai Boys" restaurant at *:**p on my phone tonight. After I placed the order, the screen is stuck on "The restaurant is confirming your order", so I wanted to cancel it. However, a popup alerted me that I'll be charged ** something dollars because the restaurants has already started preparing my food. But there's no indication that the restaurant has confirmed my order according to the screen. Not wanting to play the guessing game, I cancelled the order anyways and I got charged around $**. Can I have a refund? I don't think it's fair to charge me because the information the app gave me is self-contradicting.
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UberEATS

Customer service issue
Reported by GetHuman-hereisso
Nov 28th, 2018 - 9 mons ago
I have an issue with UberEATS too
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Seen by 3 customers so far
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GetHuman-hereisso started working on this issue
Nov 28th, 2018 12:56am