Hi,**My name is Vijayakumar. I have placed two orders instead of one thinking that my...

GetHuman-vijayece's customer service issue with UberEATS from November 2018

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The issue in GetHuman-vijayece's own words
Cancel order ... Hi,**My name is Vijayakumar. I have placed two orders instead of one thinking that my *st order didn't go through. As soon as i found two orders has been placed i tried to call the customer support and it took more than ** minutes for us to connect. Once connected we spoke with the support executive they mentioned they will be able to cancel the order (order id:****c) however we need to pay cancellation fee of **Rs in the next order.**We asked the executive to cancel the order now the entire amount is deducted and when we contacted the customer care again they said they will not be able to refund the money which is not professional.**Why do we have the cancel the order and not get the refund, if the same has been told us before cancellation we would have at least gave the food to someone else. Now we didn't receive the food and also the money. It doesn't look fair. I have been ubereats customer for a long time, since you have received more customers it doesn't mean you can swindle money.**We have to spend more than ** minutes with the support executives and finally they want us to visit the website and raise a complaint which is totally unfair and we couldn't find a proper email address or get hold of a senior support executive or manager on call to fix this issue.**Cancelled order id:****c**Awaiting for a positive response.
Order is also cancelled and my money is also deducted without refund.
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UberEATS

Uber eats
Customer service issue
Reported by GetHuman-vijayece
Nov 23rd, 2018 - 10 mons ago
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GetHuman-vijayece started working on this issue
Nov 23rd, 2018 12:33pm
GetHuman-vijayece indicated the issue is not fixed yet.
Nov 23rd, 2018 12:33pm