Uber EATS Customer Service Issues

Hello, I placed an order with Uber Eats on Saturday, October 20th from Brads Burgers, spending just under $80. Despite waiting over an hour and a half due to bad weather, my order was eventually canceled. Uber was offline for over 20 minutes, so I reordered from another place, again spending just under $80. Unfortunately, when the second order arrived, the food was stone cold and inedible. I'm disappointed as it's a significant amount of money to lose in one night, especially for uneaten and cold food. I reported the issue but haven't seen a refund in my bank account. I hope to resolve this soon. Thank you, Alisha.

I encountered an issue with a driver today. Despite my clear instructions, he seemed confused and became confrontational when he arrived at my building. I had to go down with my sick child to collect the food I had ordered, but he was uncooperative. I believe this behavior is unacceptable, and I am requesting a full refund for the cold food I eventually retrieved. The driver was also 40 minutes late, which further added to the unpleasant experience. I feel that such treatment is disrespectful, and if this is the standard on your app, I will have to reconsider using it in the future. It might be easier for me to simply take a cab to pick up my orders myself.

Hello, I am Manikandan S from Chennai. I recently tried to log in to Ubereatz after a break but can't remember my password. When I clicked on "forgot password," it asked for my email but didn't verify any I provided. I have tried all my possible emails with no luck. Please address this issue and send the recovery password to the email associated with my account. The phone number I used is [redacted]. Please note, I forgot the email associated with my account, as I use three different emails. A call back would be appreciated if possible. Thank you in advance and have a great day.

I recently spent nearly £20 on a McDonald's order for my children, but the Uber Eats delivery driver never showed up. When I tried to contact him, he was rude and unhelpful. After finally reaching him through his partner's phone, he admitted to throwing away the food. This entire experience was upsetting for me, as it was meant to be a special treat for my kids. I will be reaching out to trading standards if I do not receive a refund promptly. The order number was #45b65, totaling £16.37. My children were hungry, and the situation was made worse by the driver's unprofessional behavior. I have contacted McDonald's, who directed me to Uber Eats for resolution. I am deeply disappointed by the service provided and expect a refund. Thank you for addressing this issue promptly as my family's evening was ruined by this incident.

Hello Team, I have a pressing concern regarding the food delivery service that has been consistently problematic. It is incredibly frustrating to receive only half of the quantity ordered through the Uber Eats app. This recurring issue is baffling, and it seems deliberate. I am seeking a prompt resolution to this matter as it has now occurred on more than two occasions. Further complicating the situation, attempts to contact the call center have proven futile with unanswered calls. Recently, we ordered 3 packs of biryani, yet the delivery only contained 2 packs. When questioned, the delivery person could not provide a satisfactory explanation and still collected the full payment. What steps should be taken to address this recurring problem? Thank you.

I recently placed an order for food last month but was unable to receive it due to some issues. I tried to cancel the order through the app, but there was no cancellation option available. Today, without any prior notice, the amount was deducted from my paytm wallet for the order I never received. I am very disappointed with this kind of service. Taking money without permission or explanation is unacceptable. I demand a refund promptly as I did not receive any food from your end. If charging customers without providing the service is a norm for your company, it is truly disgraceful. Please reach out to me urgently, or else I will have to take further action.

I am reaching out because I encountered an issue with my recent order. Last night at 2:36 am, I placed a McDonald's order from Butterfly Walk in Camberwell, London, for approximately £34. Despite waiting a significant amount of time for the delivery and experiencing multiple delays, the order was eventually canceled by Uber. Subsequently, I received an email notifying me that I would still be charged the £34 since the order was in the preparation stage. This seems unfair as we did not cancel the order; it was done by Uber. I am now faced with a charge for an order that was never delivered. Your assistance in resolving this matter would be greatly appreciated.

I'm a new Uber/Ubereats customer working the graveyard shift from 11 pm to 7 am. This morning, I ordered from Firehouse Subs in London, Ontario at 11 am. I accidentally requested delivery to my door with my roommates asleep, so I quickly canceled the first order at 11:07 am and reordered to meet the driver outside. The second order arrived at 11:20 am, but the receipt shows it was the food from the initial canceled order. I now see I was charged twice totaling $52.54 CAD for one sub due to the cancellation after the restaurant accepted the first order. I realize this mistake is my own, but I kindly request a refund of $26.27 CAD for the first order since the sub shop didn't incur extra costs providing the same sub. I'd be happy to share the receipt as proof of the timeline. I hope UberEATS can consider refunding me to maintain good business practice. Thank you for your help. - M. McWilliam

I was tracking my order, and I noticed the driver make a prolonged stop just two minutes away from me, but not on the correct street. A call came through from an unknown number, and I chose not to answer it, assuming it was a spam call. After the call ended by itself, I discovered that my order had been canceled by the driver. I later learned that the driver might cancel my order if they can't reach me upon arrival. It seems the driver attempted to contact me via that unanswered call. This misunderstanding led to the cancellation of my order, leaving me without lunch. I am requesting a full refund as the cancellation seems unfair. It's frustrating to think the driver may have had my meal while I deal with this issue. This situation is truly bewildering.

I am extremely disappointed with the UberEats service lately. Recently, my drivers have been arriving late, causing my business to serve cold food to my guests. This reflects poorly on my business when it's not my fault that the drivers are delayed. I refuse to compromise the quality of my products due to the inefficiency of UberEats. I have received no response despite reaching out via emails and voicemails. All five of my business locations have faced similar issues with UberEats. I urge UberEats to address these problems promptly and provide better customer service. Thank you.

Hello, I wanted to share my recent experience with an Uber Eats order. My name is Joe H. and I have been a loyal Uber customer for many years. Tonight, after a long day of travel, I tried to use Uber Eats for the first time at a hotel. Unfortunately, the driver canceled my order after I provided directions to the resort I was staying at for work. Despite my efforts to reach out, the driver did not respond, and I ended up not receiving my meal. The customer service representative, John, was helpful and assured me I would not be charged for the order. This experience has left me disappointed, especially compared to my positive experiences with other food delivery services like Grubhub. I hope that this isolated incident does not reflect the overall professionalism of Uber drivers. Thank you.

Yesterday, I ordered food and paid through Paytm. However, there was no deduction from my Paytm account. The executive informed me they don't accept Paytm and requested payment through Tez, so I paid again. Later, I noticed my Paytm payment was deducted. I contacted the executive for a refund, but they denied receiving the payment. I reached out to UberEats with screenshots and messages but haven't received a response. I'm disappointed with the lack of communication and want a refund for the double payment. UberEats needs to ensure their staff is aware of payment methods to avoid such issues in the future.

Dear Uber Eats, I am a loyal user of your platform, but unfortunately, I have encountered recurring issues such as drivers struggling to find my location, receiving cold food, and delayed deliveries. Despite these challenges, I have refrained from submitting complaints and have remained a customer. Regrettably, my recent order suffered from multiple setbacks - it arrived late, and the contents were incorrect. Instead of two burger meals, I received two drinks. The order number in question is #C0BFE. Upon contacting McDonald's, I was advised to replace the order. I kindly request a full refund for the initial order and a discount on the replacement due to the inconvenience. This situation has extended beyond my lunch break, impacting my work commitments as I strive to resolve the issue. Thank you.

Hello, I made a delivery today from Deli Delicious to a customer's house, which was 3 to 4 miles away. Upon arrival, I discovered the customer mistakenly input her home address instead of her work address. I then traveled an additional 6 to 7 miles to deliver the order to her work address. After contacting UberEATS support to request reimbursement for the extra miles, instead of adding $2.40 for the additional 6 miles driven, they deducted money from my account. This situation is frustrating as it seems unfair to have money taken from my account when I had to travel further to complete the delivery. I hope this can be rectified soon.

I recently placed a food order but accidentally entered the wrong address. After realizing the mistake, I canceled the order to place a new one with the correct address. However, I received a notification from the app indicating that I would still be charged for the initial order. Upon contacting Ubereats, the representative informed me that they couldn't refund the money because the restaurant had already accepted the order. This situation has left me feeling frustrated, as it seems like Ubereats is unwilling to assist customers in such cases. While the representative suggested calling to change the address, I explained that I had already attempted this process. It appears that in order for Ubereats to update the address, the driver must first accept the pickup, leading to potential delays. It would be more convenient if there was a feature in the app allowing customers to change the address before the driver is assigned. I am hoping to receive a refund for the order and believe that Ubereats should consider implementing a more customer-friendly approach in situations like mine.

I made an order with the wrong address. When the driver picked up the order, I tried calling and texting them through the app, following the instructions given. Unfortunately, the driver did not respond to any of my attempts to communicate. When I contacted support, they were unable to convince the driver to deliver to the correct address, which was only ten minutes away. Support mentioned that I would be charged regardless if the order was not picked up, which is frustrating as I did not receive the food. Despite my repeated efforts to contact both the driver and support, I am disappointed that I am still being charged. It is unacceptable that the driver refused to drive the short distance and that support did not provide effective assistance. This experience has left me dissatisfied, especially since I am a frequent user of Uber Eats. I will be looking for alternatives moving forward.

Good morning, I placed an order for food on your website last night and paid through Paytm. Unfortunately, I have not received my food yet. I tried calling customer care this morning, but the number was unreachable. Thank you for ordering with DCK. Order number [redacted] is confirmed and will be delivered soon. Enjoy the celebration. Dear Mr. Avijit, your order number [redacted] has been dispatched from DCK. You can contact the delivery person at [redacted]00. Enjoy your celebration. Thank you for ordering with DCK. Order number [redacted] is confirmed and will be delivered on time. Enjoy your celebration. Dear Mr. Avijit, your order number [redacted] has been dispatched from DCK. You can reach the delivery person at [redacted]00. Enjoy your celebration.

Hello Uber, Today, I ordered three biryanis from Kritunga Restaurant in Kundalahalli through the Uber Eats app. When the delivery arrived, I could tell immediately that the biryani was not from Kritunga. The taste of the biryani was not authentic and did not match the quality of Kritunga's dishes. The receipt I received also misspelled Kritunga as "Kruitnga." I am very disappointed and want clarification on this issue. I need to know whether the mistake is on Kritunga's end or Uber's end. I'm planning to escalate this matter until it is resolved. I am seeking a refund for the incorrect order. Please look into this matter promptly. Thank you, Ravi Raja

1: Uber recently sent a text promising $9 for every 3 completed trips, yet I only received $3 after my first 3 trips, which has not reflected in my balance. 2: I have spent nearly 9 hours online and earned very little due to restaurant order cancellations caused by missing items. These were all separate McDonald's locations out of my route, causing wasted time and expenses. 3: At the initial restaurant, I was instructed to cancel an order they couldn't fulfill. After speaking with customer service due to the new app lacking contact details, I was informed that I would not be compensated for the canceled order despite following the restaurant's direction. 4: Subsequent orders were also canceled because of food unavailability, with the promise of $3 credit per order, although this has not reflected in my balance yet. 5: All the restaurants I was sent to tonight canceled my orders, disrupting my ability to achieve the promotion. Once I completed 3 orders, I was only credited $3 instead of the advertised $9, which has not shown in my balance. 6: Considering the cancellations were out of my control and diverted me from potentially completing other qualifying orders for the promotion, I believe I should be compensated fairly for the time and effort I dedicated to working for Uber.

I encountered an issue while trying to place an order through the app. During checkout, I was prompted to pay for a previous order that I've already settled. I confirmed in my order history that no amount corresponding to this request is outstanding. I find it confusing and unjust to be asked to pay for a purchase I've already cleared. This problem is preventing me from placing new orders. Kindly address this payment glitch in the app promptly. If needed, feel free to reach out to me at +[redacted]10 to discuss this matter further. I believe there might be a technical flaw within the app that needs to be rectified. Thank you.