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The issue in GetHuman-beckyfos's own words
Hello UberEats Customer Services,**I am writing in regards to the order (Order Number *****A) I attempted to place earlier this evening, as I am dissatisfied with the information I was provided and the reasons I was given in regards to the order being cancelled.**I placed the order at **:**pm on the UberEats App with the McDonald's Restaurant at the Loughborough Marketplace address.**This restaurant then confirmed the order I placed via the App and the order tacking showed the restaurant preparing the order. This particular restaurant was selected as the opening hours are generous (they open till *am).**When tracking the order in the App, I took several screenshots (which I am happy to provide) of the order progress and the delivery time started to fluctuate. This was not an issue as I can appreciate sometimes there can be a delay in preparing, cooking and then delivering an order. However, one of the screenshots attached will show the order update to state delivery by **:**pm (********) when the current time was **:**am (********) with no change in the order status from preparation.**I then received a call from UberEats at approximately **:**am (********) advising that the order had to be cancelled by the restaurant as there were no available drivers, and that the restaurant in question was shortly closing.**This begs the question as to why the restaurant was listed as open on the App when there was no way to deliver an order (if there was indeed no drivers on duty), and the restaurant was "closing" shortly.*I find it quite odd that I was able to travel to the restaurant in question a short while later and place an order with them in person? And that their opening times were still listed as open till *am daily?**The reason I tried to place the order via the App for delivery is due to the fact that I'd recently finished a shift at work, and I am heavily pregnant. Eating in the comfort of my own home after an arduous day is most desirable to me at the moment and usually convenient after a late shift with other delivery Apps and other restaurants.**I am also quite disappointed that my partners email (from the email address *****@***.com) complaining about this order, the information we were given and the fact that this was the first time we have used the UberEats App was dismissed with a generic email response.**This has left us with no desire to use the UberEats services in the future, as I feel the issues were un-professionally handled, wether by the restaurant or by UberEats.**I request that you address the concerns I have raised in this email, and provide myself with adequate feedback. I also request that you remove my details from your databases, as I have decided I do not want to use or receive information from any of the services affiliated with Uber and UberEats. After this experience, I also find myself unable to recommend the UberEats services.**I look forward to your response to my complaints.*Kind Regards,**Rebecca Foster******@***.com * ***********
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