Early this morning (**:**) I ordered Uber Eats for my very first time. My initial exper...
GetHuman1321556's customer service issue with UberEATS from October 2018
Help with my UberEATS issue
GetHuman1321556's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman1321556 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1321556 may need:
Name, Email address, and Phone number
The issue in GetHuman1321556's own words
Early this morning (**:**) I ordered Uber Eats for my very first time. My initial experience with the company was dissatisfying. *When I ordered my ** piece chicken nugget from McDonalds, I ordered it because I needed it fast-- I have other things to work on besides waiting too long for food. I waited merely an hour to receive my fast food that was marketed with an arrival time of *:**. *I offered Uber two opportunities to redeem themselves, but I was not taken very seriously it appeared. Being concerned at the time, I called the company support line and the guy left me on hold for * minutes and told me that my food was done and it was sitting there waiting to be picked up. I was very upset to hear that I would "just have to wait". I called again after waiting some time and noticing that my food still hasn't left the restaurant. This call was also deceiving when I requested a refund and was told again to just wait. I waited until *:** for my nuggets to arrive cold. *I have to say my experience with Uber has turned and my * roommates and I away from your business and towards DoorDash. They care about their customers experience and they also offer a deal for $* delivery for a whole month. This should NEVER happen on a to a customer, especially if it's first time ordering. Your customer lifetime value with my friends and I will stay at just shy of $**. I don't expect a resolution at this point for this problem, I just wanted to inform the company of its errors and the repercussions of them.
GetHuman1321556 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1321556 fixed the problem
We are waiting for GetHuman1321556 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.