Uber EATS Customer Service Issues

I ordered McDonald’s from a nearby location with an estimated delivery time of 3 minutes at 11:43, so I headed down at 11:40. However, the delivery time kept increasing by three minutes, reaching 11:46. I ended up waiting for forty minutes. The driver arrived at 12:19 without a straw, my drink was incorrect and spilled. Waiting for forty minutes was frustrating, especially since my food sat for the same duration, making it cold with melted ice all over the bag. This experience makes me regret using Uber Eats and wish I had walked to McDonald’s instead. I am seeking a refund for such unacceptable service, as I couldn't even enjoy the drink I had waited so long for due to the error and lack of straw. Additionally, the fries were not up to standard. Paying a $4 service fee for this disappointing experience is disheartening.

I placed an order at a nearby fast food restaurant at 11:05 pm with an estimated time of arrival of 11:25 pm. However, the delivery time kept getting delayed until it was eventually canceled. I received a call after waiting for an hour, informing me that my food couldn't be delivered. I recognize the challenges of reaching drivers late at night, but I would have chosen another service if I had known there would be no delivery. I wanted to bring this issue to your attention so you can understand the disappointment it caused. I typically refrain from reaching out to businesses as I have experience in a similar field and understand the complexities involved. However, waiting an hour only to learn the order couldn't be completed is frustrating. I appreciate your attention to this matter. Thank you for your time.

Good morning, I work as an Uber Eats driver and have been in touch with Uber support regarding a recurring issue. Despite reaching out to them, they recommended I contact you via email. During my food deliveries, I encountered instances where customers did not answer their phone, provided incorrect addresses, or resided out of state, preventing successful food delivery. This led Uber to restrict my ability to cash out instantly due to incomplete deliveries that were not my fault. Resolving this matter is crucial to avoid being flagged for potential fraud as I recently received a final notice regarding this issue. I kindly request your assistance in rectifying this situation promptly to restore my cash out privileges. Thank you, Misheily Espinell

Hello, I have been using Uber Eats for some time now, and I am feeling disappointed with the recent changes the company has made. Uber Eats used to stand out from other food delivery services by being more affordable due to lower fees, with many restaurants offering no delivery fee. However, the recent implementation of a mandatory delivery fee for every restaurant has erased this advantage. This move has made Uber Eats less competitive compared to services like Postmates, Seamless, and DoorDash, where prices now align. Customers like myself may now opt for alternative services since the order efficiency can often be better elsewhere. I truly hope that Uber Eats reconsiders this decision, as I believe many customers, including myself, are affected by this change. Thank you.

Order Reference Number: #5E5EF I am reaching out because our order did not show up. The driver mentioned she got lost and brought the food back to McDonald's. Despite contacting the restaurant, they have no record of our order. I am left with no option but to reach out here. Our receipt is attached with all the details, including the order number. We kindly request either a redelivery tonight or an immediate refund for our order. Location: McDonald's® (Ruston Road) Lincoln, Lincolnshire, United Kingdom Order Details: - 1 Big Mac® Meal (Large) with added extras - 1 Wrap Meal: The Garlic Mayo Chicken One - Crispy (Medium) with side options Order Total: £13.08

I contacted customer service to report food poisoning from McDonald's and requested they inform the restaurant without asking for a refund. Unfortunately, my account got suspended due to previous refund issues. Despite emailing Ubereats multiple times for help, I did not receive a response, making this a frustrating experience. I urge them to review the call made on September 29th. It's disappointing they haven't utilized the recorded calls for evidence. This situation with Ubereats has been exasperating and disappointing.

This is my third attempt to place an order on Uber Eats, and unfortunately, each time my order has not been picked up by any driver. This has led to significant delays, causing me to wait unnecessarily long before having to cancel the order to avoid being charged. I am frustrated with the situation as it is out of my control that no driver has accepted my order. I am currently waiting on hold for 20 minutes to speak with customer service, hoping to cancel my order without facing charges. I believe a refund for this unresolved order is the appropriate resolution considering the repeated issues I have encountered. I understand that errors can happen, but after three failed attempts, I feel a refund is reasonable compensation for the ongoing inconvenience.

I made an order on Uber Eats, but despite waiting an hour, the food never arrived. After contacting customer service, they advised me to reorder, promising to cover the cost. However, while attempting to reorder, I mistakenly selected the "repeat order" option and ended up with double the food. Uber Eats informed me they couldn't cancel the order and that I needed to accept it, then contact customer service for assistance. Upon calling back and following their instructions, I was told I had to pay the full amount, and they couldn't assist further. Despite repeated calls and emails, I've received no resolution from customer service regarding this issue.

On October 2nd, I embarked on my first UberEats delivery in Perth Amboy, NJ. Arriving at McD's around 1:30 am, I encountered confusion with the address provided via the app. Despite my efforts to locate the correct house, the customer unintentionally transposed the numbers from [redacted] to [redacted]. After finally finding the correct address, I briefly interacted with the customer, highlighting the error made. Regrettably, she did not apologize for the inconvenience caused. Fast forward to October 8th, I discovered the trip history missing, resulting in no payment for the delivery. It appears that the customer might have negatively rated me for not delivering to their door, which was a misunderstanding due to the address mix-up. Can someone please shed light on why the trip is missing and clarify the payment situation?

This was my first experience using the service, and unfortunately, it did not meet my expectations. While the driver was friendly and the service was good, the food quality was disappointing. The burger bun was hard on top and soggy at the bottom, and the burger itself seemed like it had been prepared much earlier and left sitting. Despite ordering fast food, the temperature was barely warm, and the burger fell apart easily. I had requested ketchup, which was missing from the order. Additionally, I received an email promising two free deliveries for downloading the app, but the promo appeared to be expired. After several issues with other delivery services, I decided to try Uber Eats based on recommendations, but this initial experience left me dissatisfied. I would appreciate a reimbursement and a promo code to give your service another chance. Thank you, Matthew Z.

I recently had a disappointing experience with my UberEats delivery. The driver encountered issues due to the app changing my address causing delays. Despite the driver’s effort, my food arrived cold and stale. Additionally, the soft drinks were lacking syrup, and the sweet teas were unsweetened. The driver stayed in the car during the drop-off and there was confusion regarding the payment, resulting in a double charge on my account. I hope to receive a refund for the poor service, as well as the cold food and drinks that did not meet expectations.

I accidentally placed an order on the Anthony's Coal Fired Pizza menu through Uber Eats. Although I tried to cancel it immediately after realizing my mistake, the customer support representative misunderstood my situation. She thought I wanted to cancel due to a delay in the order, but I was just trying to cancel right after placing it by accident. Despite my attempts to explain, she insisted I would still be charged $30 and receive the unwanted pizza. I ended up having to pay for the order I didn't want, which was frustrating.

I placed my order at 4:09. After waiting for 2 hours and attempting to cancel the order on the app multiple times, I encountered issues where the app did not allow me to cancel. The only available option was to “Get Support,” but this did not connect me to any help and the given number kept disconnecting. Given that my initial order had not arrived after over 2 hours, I decided to order from a different restaurant, and this second order was efficiently delivered via UberEats. I was later contacted by a delivery driver informing me of their impending arrival hours after the original order was placed. I explained that waiting for 3 hours was unacceptable, and therefore, I neither want nor am willing to pay for the delivery since the initial order was never received. I am dissatisfied with the experience as I believe it is unreasonable to be charged for an order that was never received, despite my numerous attempts to cancel, and the significant delay in delivery.

Hello, I placed an order at Royal Cafe on September 15, [redacted], around 10:31 AM. The delivery arrived 1.5 hours later, and I paid in cash. However, I received a notification from Uber Eats stating that my order was canceled and there is an outstanding amount of Rs. [redacted]. I believe the issue may have arisen from the delivery person not following the GPS app correctly. Despite my instructions over the phone, there seemed to be confusion. I am puzzled as to why this issue occurred since I paid in cash upon delivery. The food was also delivered well beyond the expected time frame. I would appreciate a prompt response to address this matter. Thank you.

My driver arrived over an hour late, causing a significant delay in my plans. As a developer, I had an urgent bug to address with my coworkers that required us to work late into the night. I had ordered food under the expectation of a quick delivery window of 5-15 minutes from the restaurant. However, after 30 minutes passed without any sign of the delivery, I realized my ride had already left. After waiting an additional 45 minutes in the cold and rain, I contacted the driver, who claimed to have been waiting for me. Despite explaining the correct directions, the situation did not improve. When the driver finally arrived, he used offensive language towards me. The overall service experience was unacceptable, with the driver's behavior being particularly offensive and unprofessional.

I arrived almost an hour late, and despite trying to guide my driver to the correct location, he did not respond to my calls. Feeling frustrated standing in the rain with the delayed food, my patience wore thin. Upon their arrival, the driver yelled and insulted me. I remained silent and closed the door in disbelief. This behavior is completely unacceptable. While my messages may not have been pleasant, they were far from offensive. I have been attempting to reach customer service since last night without any luck. It is unfair that a driver can be so tardy, verbally abusive, and face no repercussions.

After being almost an hour late, despite numerous calls to correct his location, I messaged the driver in frustration. Standing outside in the rain, waiting for my food, and unable to reach him, my patience wore thin. When he finally arrived, he verbally abused me, calling me names. I remained silent, ending the interaction quickly. This behavior is completely inappropriate. While my messages were firm, they were not disrespectful. I have been trying to reach customer service since last night without any luck. It's concerning that a driver can arrive so late, behave rudely, and face no repercussions.

My order, which was paid for and picked up by the driver, Melissa, was not delivered to me. She claimed she was sent to a Little Caesars in Cicero, but I am at home in Lisle, and the app only shows my home address. I tried to track the order but had no luck. I couldn't confirm the delivery address until after the food was picked up. Melissa eventually cancelled the delivery and advised me to contact customer service for a refund.

I wanted to leave a tip for the driver but was disappointed to find several missing items in my McDonald's order. I initially ordered a signature guacamole chicken sandwich but called to change it to a regular smokehouse chicken sandwich meal without onion sauces. Unfortunately, the large drink and large fries were missing from the meal, and I received two snack-sized Oreo McFlurries instead of the regular size I ordered. Although McDonald's offered to give me the missing items, I was already in bed and couldn't go back. I would appreciate a refund for the items I didn't receive and would like to give the driver a tip for correcting the delivery. I appreciate them getting the delivery service correct. A $2.00 tip would be suitable. Thank you.

This morning at 12:45, I placed my first-ever Uber Eats order, but unfortunately, I had a disappointing experience. I ordered a 20-piece chicken nugget from McDonald's for its quick delivery; however, I was left waiting for an hour beyond the promised 1:10 arrival time. Despite giving Uber multiple chances to make it right, my concerns were not addressed satisfactorily. When I called customer support, I was put on hold for 5 minutes and informed that my order was ready for pickup, leaving me feeling frustrated. Even after a second call, my food had not even left the restaurant, and the only response was to wait. By the time my cold nuggets arrived at 1:50, I was thoroughly let down by Uber's service. This experience has prompted me and my four roommates to switch to DoorDash, where customer care is valued, and they currently have a special $1 delivery offer for a month. I hope this feedback helps Uber address these issues and prevent such incidents in the future.