When I’m getting off from work unfortunately it’s a little later than I want. When I or...

GetHuman-vcthornt's customer service issue with UberEATS from September 2018

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The issue in GetHuman-vcthornt's own words
When I’m getting off from work unfortunately it’s a little later than I want. When I order specifically ALWAYS from Sonics on North Galloway and Broadway Blvd in Mesquite, TX, the order is ALWAYS canceled when I’ve already been waiting for *** minutes. Then when I call that store they pretty much tell me too bad so sad. This is not fair, I pay for the food, wait more than enough time and my order is still canceled when the stores are still open. I don’t understand why this is. Besides being busy and limited drivers, I’ve had to pay a FEE because people where limited but I was aware of the delay. This needs to be corrected or a new improved system needs to be in place or a new policy that before and hour a place is closed that they are no longer delivering. ANY to not waste my time or play with not only my money, but money I’m trying to give to the company and my food. This is a main reason my friends don’t use this app anymore but I’m desperate and exhausted after my shifts. I understand what it’s like being in the business, but this is unacceptable. **I don’t want to be this person, but enough is enough. I do appreciate whoever has to read this and understands my patience and want to cooperate through this time. I’m just needing to get my food when I order it or it shouldn’t be available to choose from the menu.
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UberEATS

Customer service issue
Reported by GetHuman-vcthornt
Sep 23rd, 2018 - 2 mons ago
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GetHuman-vcthornt started working on this issue
Sep 23rd 4:29am