I placed my order tonight at *:**PM with an expected **-** minute delivery time. I was...

GetHuman1185840's customer service issue with UberEATS from September 2018

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The issue in GetHuman1185840's own words
I placed my order tonight at *:**PM with an expected **-** minute delivery time. I was notified at *:** my food was picked up and on it's way, but the delivery driver was going to make another delivery on the way. This doesn't make much sense because the restaurant is only a mile down the road. At that point the delivery time was moved back an extra ** minutes and was continually delayed over the next few minutes. When the driver's location finally showed up they were now nearly eight miles and ** miles away, after the original delivery time had already passed. By the time I finally received my food, at *:** PM, the food that should have been hot was lukewarm and the frozen food had melted, not to mention that half of the food at that point was completely inedible. When the driver finally knocked on my door all she said was "I can't see in the dark" then handed me my food and left. After ** minutes I even called the restaurant and was informed my food "was picked up a while ago." Had I know this would have taken this long and my food was going to be delivered in such a poor state I would have driven the two mile round trip and saved all the hassle. This is by far my worst experience with Ubereats and don't think I should have to pay for cold*melted food.
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Customer service issue
Reported by GetHuman1185840
Sep 23rd, 2018 - 3 mons ago
I have an issue with UberEATS too
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GetHuman1185840 started working on this issue
Sep 23rd 1:52am