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The issue in GetHuman-ellismo's own words
After arriving nearly an hour late, and after multiple attempts to call my driver to tell him he was at the wrong location, I messaged him and began to lose my patience (seeing as I was standing outside, cold because it was raining, the food was already an hour late, and he wouldn't answer the phone so I could explain to him where to go). When he did finally arrive he yelled at me and called me a *****. I said nothing and closed the door. This is totally unacceptable. I wasn't a sweetheart in my messages, but I certainly wasn't obscene. I have attempted to contact customer service since last night, and have received no response. It's ridiculous that a driver can show up an hour late, yell at a woman and call her a *****, and have no consequences.
GetHuman-ellismo did not yet indicate what UberEATS should do to make this right.
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