My pizza was never delivered because my Ubereats person didn’t even make contact with me

GetHuman1176594's customer service issue with UberEATS from September 2018

Help with my UberEATS issue
The issue in GetHuman1176594's own words
Get food ... I ordered my pizza, and received a notification it was being made and was on the way. I went downstairs to prepare for my order, and was standing by the door and watching the delivery app. The person didn’t come near the house, and then my phone popped up * random missed calls. Upon immediately dialing the number back, the phone service stated it did not recognize my number. When it’s the same number attached to my application. I called customer support and they were EXTREMELY unhelpful. I am appauled at this service. I attempted to recover my meal after the driver did not come to my door and I did NOT receive a notification that they were even arriving. All I received was the * missed calls (when my phone didn’t even ring) and the cancellation notice. This is unacceptable.
It was very frustrating because my phone did not ring, and they didn’t even come to my street or door. The neighborhood is easy to navigate, as I’ve used Uber Eats before.
I want a refund or at least an explanation as to what happened
I use this app regularly and have never had problems
I’ve tried calling them, their customer service transferred me to someone else, and she quickly gave me a spiel that wasn’t even clear, and then hung up.
I have an issue with UberEATS too
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UberEATS

UberEats
Customer service issue
Reported by GetHuman1176594
Sep 21st, 2018 - 6 mons ago
I have an issue with UberEATS too
Fixed
Seen by 5 customers so far
Similar issue to 19943 others
0 customers following this
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GetHuman1176594 started working on this issue
Sep 21st, 2018 4:42pm
GetHuman1176594 indicated the issue is not fixed yet.
Sep 21st, 2018 4:42pm