Our driver was due to arrive at *:** pm. When he was on the way, he turned around and b...
GetHuman1174030's customer service issue with UberEATS from September 2018
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The issue in GetHuman1174030's own words
Our driver was due to arrive at *:** pm. When he was on the way, he turned around and began driving in the opposite direction of our house. I sent him a message asking if anything was wrong, as we were concerned about our food being cold upon arrival. He messaged back that he was getting gas and told me not to worry. He then drove to a residential neighborhood where he stayed parked for ten minutes (I know there is no gas station where he was parked). At which point, he then drove to a gas station and then to our home. Our food is over ** minutes late from the arrival time, which means it has been well over ** minutes from the time it was cooked. This is unacceptable, and I would like a full refund for our order as it came ice cold. Our pizza was like cardboard.
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