Is it possible to get an earlier arrival for an order I just placed? The restaurant is...

GetHuman1160622's customer service issue with UberEATS from September 2018

Help with my UberEATS issue
The issue in GetHuman1160622's own words
Is it possible to get an earlier arrival for an order I just placed? The restaurant is able to process and prepare the food but has no way of contacting the driver or you all.

GetHuman1160622 did not yet indicate what UberEATS should do to make this right.

How GetHuman1160622 fixed the problem
They only refunded my meal but there wasn't anything else done. I called the restaurant and talked to a rep from UberEats about the issue. I didn't have a meal and someone offered to share. Should've been given more a refund (probably a credit or promo code for future use). I was expecting an earlier delivery but the earliest option available was **:** even though I placed the order at ** was an inconvenience and then on top to not receive all of the order was unacceptable. A pro about this situation was that I did receive a call from the UberEats support team. I like that they were responsive.
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UberEATS

Customer service issue
Reported by GetHuman1160622
Sep 18th, 2018 - 2 years ago
Fixed
GetHuman1160622 shared how to fix
Seen by 7 customers so far
Similar issue to 19284 others
0 customers following this
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Timeline

GetHuman1160622 started working on this issue
Sep 18th, 2018 3:31pm
GetHuman1160622 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 3:41pm