Hello, This is my last call to try to be heard. I had a problem with this order: *C***D...

GetHuman-toadtorr's customer service issue with UberEATS from September 2018

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The issue in GetHuman-toadtorr's own words
Hello, This is my last call to try to be heard. I had a problem with this order: *C***D I never recieve the food, I never recieve a call from the driver, I never receive a text form the driver. And suddenly the driver clears the order as delivered. I call the restaurant and they gave me the driver's phone number. I call her and She act like she didn't care. She told that she called and she text, but how, since I can't receive anything till now? Even if I had a problem with my phone network (witch was never the case) I will later receive the text that she might send it to me. It*s been a while I text the support with the issue, and I haven*t receive no feedback since then. This is a food delivery service, people use the app because they are hungy. If we have a problem, we need fast support. This is disrepectful. I will not pay for something I didn*t receive. I had to order again the food from another company (GrubHub). And you wanna now what? They always have the support anytime I need it. I want proof that this driver send anything to me. Thank you

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Customer service issue
Reported by GetHuman-toadtorr
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 19108 others
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GetHuman-toadtorr started working on this issue
Sep 17th, 2018 10:27pm