I just ordered some food and drinks on uber eats and by the time it got to my house, th...

GetHuman-albaedwa's customer service issue with UberEATS from September 2018

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The issue in GetHuman-albaedwa's own words
I just ordered some food and drinks on uber eats and by the time it got to my house, the drinks were all spilled in the bag and the food was drenched in juice. I had to toss all the soggy food obviously. I decided not to go out and eat but rather order with uber eats so now I’m hungry and just wasted all this time and money waiting on my damaged order to arrive. I called the support team but Redd told me that the main pull system is down and the only way to contact you guys regarding a damaged order was through email since they are on a different system that isn’t down. Sounds like B.S to me, if it really is down and they can’t do anything over the phone, then why are they getting paid to pick up the phone and tell customers that they have to email? Anyways that’s besides the point. I have never had any issues with damaged orders through Uber eats, I just hope we can come to some sort of agreement. I am very disappointed in the way my food was delivered.

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Customer service issue
Reported by GetHuman-albaedwa
Sep 17th, 2018 - 4 years ago
Seen by 6 customers so far
Similar issue to 19081 others
0 customers following this
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GetHuman-albaedwa started working on this issue
Sep 17th, 2018 8:12pm
GetHuman-albaedwa indicated the issue is not fixed yet.
Sep 17th, 2018 8:13pm