I ordered food from Popeyes and my food NEVER arrived, meaning that I DID NOT get my fo...

GetHuman1140877's customer service issue with UberEATS from September 2018

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The issue in GetHuman1140877's own words
I ordered food from Popeyes and my food NEVER arrived, meaning that I DID NOT get my food. I called Popeyes and they told me that they would try and get into contact with the driver who was supposed to deliver my food and then they said that they couldn’t get a hold of her. They think that she gave my food to some other person because she carried out two orders. I went into the app of UberEats and filed a complaint because I am trying to get a refund because *) i didn’t get my food, and *) because I was charged for something that I DID NOT receive. I’ve been getting the same email from you guys asking me if I received the food or not, ive replied * times already, saying that I DID NOT GET MY FOOD and you guys keep sending me the same response asking me to be clear about my situation. I DID NOT GET MY FOOD and I was still charged for it. So as a hungry and agitated customer I would just like my money back because I didn’t even get a replacement for the food that never got to me. I want my money back. Once again I DID NOT GET MY FOOD.

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Customer service issue
Reported by GetHuman1140877
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 18113 others
0 customers following this
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GetHuman1140877 started working on this issue
Sep 14th, 2018 1:29am