At approximately *:**am on ********, one of your UberEATS' drivers showed up at the doo...

GetHuman1083025's customer service issue with UberEATS from September 2018

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The issue in GetHuman1083025's own words
At approximately *:**am on ********, one of your UberEATS' drivers showed up at the door of the Hampton Inn at **** N Glenville Dr. Richardson TX ***** with a delivery for a guest. Initially, he seemed mad that the door was locked for security and had to wait for me to open the door. Secondly, all he said to me was the room number ***. Before I had the opportunity to ask clarifying questions as to his business, he placed the guest's meal on the front counter and rudely said that I could deliver it to the guest's room. He then called me a ******* and went back outside the front door. I followed him outside to ask what delivery company he represented, and he immediately asked me what company I represented and repeated his profane statement without without answering my question. I located the guest and he identified the order was placed through UberEATS. **As a smaller hotel without room service or in-house food options, we routinely recommend your services to our guests and historically have a good working relationship with you. We have discount cards from UberEATS we pass to the guests when asking for suggestions. **As far as a resolution, I would suggest this gentleman be admonished for his extremely unprofessional behavior towards me and the security of my hotel and guests. I want to continue to foster the relationship we have with UberEATS and I realize he is one of many drivers you have on your platform, but he has no business coming back to this hotel. If you can avoid future deliveries by this gentleman, I would be very appreciative.

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Customer service issue
Reported by GetHuman1083025
Sep 2nd, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 15935 others
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Sep 2nd, 2018 10:09am
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