I ordered food today (****) at around ** pm and according to the app, my food was picke...

GetHuman1178361's customer service issue with UberEATS from September 2018

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The issue in GetHuman1178361's own words
I ordered food today (****) at around ** pm and according to the app, my food was picked up and delivered to my work but I never received it despite standing outside for ** minutes waiting for the delivery person. They didn’t call me or message me to let me know that they were outside so I reported the issue and called the restaurant. They told me that no one had come to pick up the food so I reordered it. I was given the same delivery person as the first time so I called her (Veronica) to make sure she had my food. She told me she was on her way but never arrived again to delivery my food despite me trying to contact her and waiting outside for her. I was very specific in my instructions for the order as to where she needed to go but she never showed up. I ended up missing an hour of my working day because I was trying to figure out where my food was and then inevitably having to drive to get food from somewhere else. I want a full refund for BOTH orders (***FB* and *DF**E) and a free meal on Uber Eats because this experience was completely unacceptable and put me behind at work.
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Customer service issue
Reported by GetHuman1178361
Sep 21st, 2018 - 6 mons ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman1178361 started working on this issue
Sep 21st, 2018 10:07pm