Hi. I have been using Uber Eats many times a month for the past year.*My main issue is...

GetHuman-tsundere's customer service issue with UberEATS from August 2018

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The issue in GetHuman-tsundere's own words
Hi. I have been using Uber Eats many times a month for the past year.*My main issue is that Uber navigation ALWAYS gives the driver incorrect directions. I always have to call them and let them know. It tells them to go down a street that does not even allow entrance to my apartment complex. *Another thing is that it almost always switches my delivery notes. I have my work and home address set with different delivery notes, and even after retyping my home delivery notes, upon saving it switches to my work delivery notes. Sometimes it doesn't even appear to switch, but the driver will call me very confused because the notes are concerning a business building instead of the very long home delivery notes that I always retype and include. **It is so incredibly frustrating that today I have removed the Uber Eats app and will be using the many other options that don't ever have these issues. **Ive attempted reinstalling the app, recreating my saved addresses, updating the app, etc. But it continues to be trash. **Uber Eats should be easy and convenient, but it's a head ache every single time I use it. I'm done.

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UberEATS

Customer service issue
Reported by GetHuman-tsundere
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 15017 others
0 customers following this

Timeline

GetHuman-tsundere started working on this issue
Aug 27th, 2018 5:35pm

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