I ordered a Mcdonalds meal on the app it said it would be here in ** min. It then took...

GetHuman1034405's customer service issue with UberEATS from August 2018

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The issue in GetHuman1034405's own words
I ordered a Mcdonalds meal on the app it said it would be here in ** min. It then took over an hour, the app consistently said preparing order, preparing order, never told me that it was ready or being delivered. I thought the app was malfunctioning because my order kept resetting and not making any progress. So I ordered it again thinking this time it would go through. My origional order arrived an hour late with no warning. The burger was burnt and the fries were cold. So I called support to get both my orders taken off. I no longer wanted food from Uber eats if this was the kind of service I was going to receive and I was very upset. Customer service told me basically tough luck, the order was prepared and there was nothing I could do about it. I was on the phone for ** min trying to get my order taken off. So I wouldn’t be paying double the amount for the exact same order twice because the app was malfunctioning. I was told again though luck that it was prepared and I was getting charged no matter what. The same order arrived again. (From a really great Uber driver named Teri) that food was warm and decent although TWO hours late. As it is now *:**AM. I would like to be comped for atleast ONE of these meals because the first one was cold and burnt (already sent in pics w a complaint). I only ordered two because the app malfunctioned and showed no progress on my order for over an hour (it was exactly *min away across the street). I shouldnt have to pay for the same order twice especially when it was cold and burnt. I am very upset. I have been using uberests for years and no longer wish to use it again because of the customer service I received

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Customer service issue
Reported by GetHuman1034405
Aug 25th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 14542 others
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GetHuman1034405 started working on this issue
Aug 25th, 2018 7:24am
GetHuman1034405 indicated the issue is not fixed yet.
Aug 25th, 2018 7:24am