I deleted my Uber eats app tonight..**I placed and order (as I do a few times each week...

GetHuman1030424's customer service issue with UberEATS from August 2018

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The issue in GetHuman1030424's own words
I deleted my Uber eats app tonight..**I placed and order (as I do a few times each week), and it went to the wrong address. Can you believe Postmates automatically updates your current address, apparently Uber eats uses the last entered address. *I placed order , old address was in your app (I travel nightly for work).. I noticed the error within a few seconds and call Uber eats, they still insisted on charging me for an order I couldn’t receive and the agent tried to explain that I should know to change my address. I deleted the app, and will never use Uber eats again. Alll my friends will hear of this poor service. I will dispute the charge with my bank and not pay. Is this worth losing a customer that orders *-* nights weekly? You’re app is inferior to postmates, when I order for them, it auto updates my current address so there is no chance this type of mistake happens... why is postmates ahead of Uber? **Well, I don’t care, as I’m not using ur app again!! *I will be forwarding this email to your CEO. **If you think customers should be treated this way or taken for granted, then I look forward to your demise, as you will not survive long term with this horrible service. **You all need training in how to take care of customers. Shame on Uber eats.**I’m for sure never spending another dime with you! You have lost a very good customer!! **Mike

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UberEATS

Customer service issue
Reported by GetHuman1030424
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 14307 others
0 customers following this
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GetHuman1030424 started working on this issue
Aug 24th, 2018 5:30am
GetHuman1030424 indicated the issue is not fixed yet.
Aug 27th, 2018 6:34am
GetHuman1030424 shared this issue with others over email
Aug 27th, 2018 6:36am
GetHuman1030424 indicated the issue is not fixed yet.
Aug 27th, 2018 6:39am

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