I spoke with a customer representative because my delivery time changed * times. The re...
GetHuman1008627's customer service issue with UberEATS from August 2018
Help with my UberEATS issue
First: share to improve GetHuman1008627's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1008627's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman1008627 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1008627 may need:
Name, Email address, and Phone number
The issue in GetHuman1008627's own words
I spoke with a customer representative because my delivery time changed * times. The representative told me that I will still be charged even if I cancel it. She had no idea how to answer my questions. She spoke the bare minimum of English. I asked her to transfer me over to her manager and she did. The gentleman’s name was Raf. He could not answer my questions either. I asked him what the estimated time frame was for the driver and he told me that he could not disclose this information. He kept telling me that the estimated time for my delivery was *:**. He did not grasp the concept that my delivery time was changed three times. It was *:**, then *:**, and then *:**. He insisted on telling me that I will still be charged if I canceled the order. I don’t understand why I would be charged if you guys are the ones failing to get my food to me on time. Terrible customer service.
GetHuman1008627 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1008627 fixed the problem
We are waiting for GetHuman1008627 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.