I tried to cancel my order in order to change an item. It was less than ** seconds when...

GetHuman-kjettm's customer service issue with UberEATS from August 2018

Help with my UberEATS issue
The issue in GetHuman-kjettm's own words
I tried to cancel my order in order to change an item. It was less than ** seconds when it showed me the receipt and I realized my mistake. I called ubereats immediately to make the correction and I was told that they could do nothing because I cancelled. I asked for a manager and was told the manager would tell me the same thing. Was put on hold and call disconnected. Called again and was to told they could do nothing, call the restaurant. Called the restaurant and was told by Chris that they never started the order and did not charge me because it was cancelled immediately. I would like a refund. My order number was FA***. I placed order at *:** and cancelled email was received by *:**pm.
GetHuman-kjettm did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-kjettm fixed the problem
The ubereats representative saw that I actually went to the restaurant and purchased the exact same food items with the correction and had mercy on me, so my refund was granted. Great customer service at the end. Those phone reps were no help. I also uploaded my receipt of the food I purchased to validate what happened once I went to the restaurant to repurchase my food.
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UberEATS

Customer service issue
Reported by GetHuman-kjettm
Aug 13th, 2018 - a yr ago
I have an issue with UberEATS too
Fixed
GetHuman-kjettm shared how to fix
Seen by 7 customers so far
Similar issue to 12361 others
0 customers following this
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Timeline
GetHuman-kjettm started working on this issue
Aug 13th, 2018 11:32pm
GetHuman-kjettm indicated the issue is not fixed yet.
Aug 13th, 2018 11:32pm
GetHuman-kjettm indicated the issue is not fixed yet.
Aug 14th, 2018 12:59am
GetHuman-kjettm confirmed the issue is fixed. Hooray!
Aug 15th, 2018 1:54am
GetHuman-kjettm confirmed the issue is fixed. Hooray!
Aug 17th, 2018 12:34am