I received a text saying the driver tried to call me, but I never received a call. I c...

GetHuman-klcooke's customer service issue with UberEATS from August 2018

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The issue in GetHuman-klcooke's own words
I received a text saying the driver tried to call me, but I never received a call. I checked the app and sent the driver a text asking him if he was at the gate to my neighborhood. I got a thumbs up text back so I sent him the gate code. He texted back saying it didn’t work so I sent him back a text with further instructions. I then received a text from Uber saying that my order was cancelled. Order *B******Why did the driver not ask me to come to the gate if he was still having an issue? I thought he was in his way. I should not have to pay for this if I didn’t receive my food.**Also, something is wrong with the app if he did actually call and I did not receive it.
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Customer service issue
Reported by GetHuman-klcooke
Aug 12th, 2018 - 7 mons ago
I have an issue with UberEATS too
Seen by 6 customers so far
Similar issue to 12121 others
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GetHuman-klcooke started working on this issue
Aug 12th, 2018 6:03pm
GetHuman-klcooke indicated the issue is not fixed yet.
Aug 12th, 2018 8:41pm