Hello, my name is Ryan Neilsen and I have been using ubereats for a very long time and...

GetHuman-tsubasa's customer service issue with UberEATS from August 2018

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The issue in GetHuman-tsubasa's own words
Hello, my name is Ryan Neilsen and I have been using ubereats for a very long time and love your service. I am emailing to complain about a cancelled order I had on ******* for mcdonalds. I received a call from your customer service department to inform me that my order had been cancelled and that I would be refunded. This call came ** min AFTER my original estimated time of ARRIVAL, and more than half an hour after i placed the order. The service representative ignored me when I was dissatisfied and quickly hungup. The whole situation doesn't make sense. Why would it take this long to find out about a supposed system error? why cant the order just continue from this point since the restaurant in question is still open? Why aren't you offering anything after making me wait this long? I'm not asking for free things but you wont even reorder it? The person on the phone was incredibly dismissive and I am done with your service if this isn't made right. My number is ***-***-**** and is verified
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Customer service issue
Reported by GetHuman-tsubasa
Aug 12th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman-tsubasa started working on this issue
Aug 12th, 2018 8:12am