I ordered a delivery for my child as I was at work, and left specific delivery instruct...

GetHuman975202's customer service issue with UberEATS from August 2018

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I ordered a delivery for my child as I was at work, and left specific delivery instructions to call my child's number when they had arrived. The delivery driver did not do this, and instead called me multiple times, as I was at work and in meetings. I attempted to talk to her, but she did not speak any English and instead continued to speak to me in Spanish. When I told her to look at the delivery notes for the number she would need to call, she told me she did not understand. When i read the number out to her, she did not understand. I had my child come outside and wait, and no food had showed up. I finally had to leave a meeting, call the woman with a coworker who spoke spanish, and have him help direct her where to go, which I find unacceptable. I could not have been clearer about what needed to be done, and tried to help out my driver, but it was impossible to do so when she insisted on speaking in Spanish.
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Customer service issue
Reported by GetHuman975202
Aug 10th, 2018 - 7 mons ago
I have an issue with UberEATS too
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GetHuman975202 started working on this issue
Aug 10th, 2018 2:41pm
GetHuman975202 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 3:16pm