In June I ordered from Uber Eats. Our driver contacted us and said he was lost. We have...

GetHuman-sarasull's customer service issue with UberEATS from August 2018

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The issue in GetHuman-sarasull's own words
In June I ordered from Uber Eats. Our driver contacted us and said he was lost. We have the same address we use to locate the apartment. We tried to give him verbal directions. My friend spoke to him in Spanish, because is English was not fluent. He ended up hanging up and canceling the order. We did not receive our food and I was charged. I called the customer service number immediately and they said they were unable to help because a system was down. I emailed the company as well and was never reached out to. I would still like a refund for the mishap.
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UberEATS

Customer service issue
Reported by GetHuman-sarasull
Aug 8th, 2018 - 7 mons ago
I have an issue with UberEATS too
Fixed
Seen by 3 customers so far
Similar issue to 11317 others
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GetHuman-sarasull started working on this issue
Aug 8th, 2018 10:11pm
GetHuman-sarasull indicated the issue is not fixed yet.
Aug 8th, 2018 10:12pm