In June I ordered from Uber Eats. Our driver contacted us and said he was lost. We have...
GetHuman-sarasull's customer service issue with UberEATS from August 2018
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The issue in GetHuman-sarasull's own words
In June I ordered from Uber Eats. Our driver contacted us and said he was lost. We have the same address we use to locate the apartment. We tried to give him verbal directions. My friend spoke to him in Spanish, because is English was not fluent. He ended up hanging up and canceling the order. We did not receive our food and I was charged. I called the customer service number immediately and they said they were unable to help because a system was down. I emailed the company as well and was never reached out to. I would still like a refund for the mishap.
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