Uber EATS Customer Service Issues

As a restaurant owner, I contacted them to change ownership on July 5th, and despite making over 10 follow-up calls every 2 days, they have not responded by the end of the month. Promised call-backs within 24-48 hours were never received. Consequently, payments we've made go to the previous owner, causing financial strain - we can't pay rent, employees, or credit cards. Our restaurant is not visible on Ubereats, impacting business. Each call lasts over half an hour, and I've spent countless hours over a month seeking resolution. Seeking legal advice to address this matter effectively.

I ordered two meals from Gusto on Peachtree with Evan as my driver. The estimated time was 5:54 but then got pushed to 6:09. I tried calling and texting Evan but got no response. He was driving around Atlanta and the airport on the map at 7:34, and my food hadn't arrived. I've been hungry since 5:00 and could have easily walked next door for food. This was my first time using Uber Eats, and the experience has been disappointing. With a final exam at 8am tomorrow, dealing with customer service and the driver has taken away from my study time. Customer service was unhelpful and rude, even hanging up on me. Uber Eats, your service needs serious improvement.

I ordered food from a restaurant through UBEReats, and they were out of soda. The driver informed me and assured me of a refund. However, I only received two items instead of the three listed on my receipt. Contacting UBEReats through the app did not result in a refund, and my follow-up messages were marked resolved without a resolution. Seeking help from a representative by phone led to the same disappointing response of no refund or compensation. Even speaking to a supervisor named Earl did not change the outcome. This experience has been frustrating, and I have been a loyal Uber customer for over three years. I am considering disputing the charge with my credit card company due to this poor customer service. I am deeply dissatisfied and unlikely to use their services again.

Hello, I placed a food delivery order at 8:39 for Elements Lexington hotel. A delivery person called me at 9:12, but I found it difficult to communicate with him due to his poor English and mix of Chinese words. I directed him to the hotel's front desk, waited for him, but he then claimed he canceled the order and hung up. The hotel staff confirmed he never contacted them. Despite my efforts to reach him, there was no explanation for the cancellation. After waiting for 30 minutes, I never received my food but was charged for it. This experience was incredibly frustrating.

Yesterday evening, on July 30, we placed an order through Uber Eats for Panda Express located at Indian School and 10th St. in Phoenix, AZ. We requested EXTRA Teriyaki sauce for our Teriyaki chicken dinner, but unfortunately, we did not receive any teriyaki sauce with our order. This has happened before, and it is disappointing and unacceptable. We believe that both the restaurant and the Uber Eats driver share responsibility for ensuring order accuracy. We expect our orders to be fulfilled correctly, and in this case, we feel let down. We hope this matter can be resolved promptly. We value our frequent use of Uber Eats but require orders to be accurate for a positive experience. Our order total was $16.23, and the Order number is B54C7. Thank you for your assistance. - K. J.

Good morning, I work at a university, and we are interested in purchasing 12 Uber Eats vouchers valued at £25 each for students who have won a competition. The payment could not be processed on the website using my email address. The error message displayed was "Payment Declined." It advised checking credit card information and resubmitting. We do not have the winners' names yet. Kindly guide me on the next steps. You can reach me via email [redacted] or phone [redacted]4.

I received the wrong food item and was denied an adjustment or credit because the price wasn't on the menu. After waiting 50 minutes and being lied to about my order being ready, the restaurant suddenly claimed it was on its way when I questioned them. Despite the errors, I was not offered a price adjustment which I find unacceptable. This experience with Uber has been incredibly frustrating. I was given the incorrect order after a 40-minute wait, and the food arrived cold. It's disappointing that I couldn't receive any compensation in such a situation. I have photographic evidence of the issues encountered.

Hello, I noticed that the "reach out" and "interest" links on your FAQ page are not functional. I have a restaurant in Cincinnati's OTR district and am interested in partnering with a top delivery service like UE. Could someone please contact me to discuss the details? Here are my initial questions: 1. What are the costs involved in getting started (application fee, necessary hardware, software costs, etc.)? 2. What are the terms of the contract (duration, renewals, added fees, termination options)? 3. How long does it take from agreement to start receiving orders (a week, a month)? 4. How does UE stand out from other food delivery services (cost per transaction, delivery speed, etc.)? 5. Do we need to integrate UE software with our existing POS service (TwoTouch)? 6. Does UE use voice-activated technology for ordering? If not, are there plans to introduce it? 7. Are there minimum or maximum order requirements? 8. How are payments processed, and how quickly do we receive payment? 9. Is detailed transaction information provided, and how is it accessed? 10. Are year-end tax documents like 1099s provided? 11. Are orders from different restaurants delivered by the same driver? Thank you for your assistance as we consider using your restaurant food delivery service. Sincerely, Remo A. Loreto

I recently noticed that my neighbor in the same building has been receiving free summer deliveries all season while I have not. Despite entering several promo codes, none have worked, and now, they are all invalid. Meanwhile, my friend has successfully extended their free deliveries for another 2 weeks, extending theirs to 6 weeks total. I've placed multiple orders during this time but haven't received any promo codes or emails regarding this offer. I find it unfair that my neighbor, who shares the same address, is benefiting from free deliveries when I am not. I kindly request a refund and working summer delivery codes to address this situation. Thank you for your assistance.

Hello, I ordered two subs from Jersey Mike’s earlier today around 1:54 pm. The estimated time of arrival for my order changed multiple times, leading me to call and cancel after about an hour. While on the phone with Uber Eats customer service during my lunch break at work, I was informed that my order had just been picked up. Despite this, I decided to proceed with the delivery as the driver was already at the restaurant. The customer service representative suggested I reach out to request compensation for the extended wait causing me to miss my lunch break. Thank you in advance.

My younger sibling placed an order on Uber Eats for McDonald's totaling $9.55. After the order was placed, the app stated it would be ready in 2 hours. Within a minute of placing the order, I realized the mistake and promptly cancelled it. I noticed the charge was pending on my card, and although I expected a refund, it has not been processed yet since this occurred last Saturday. I am seeking clarification on whether I will receive a full refund since I cancelled the order before it was prepared and never received the food delivery.

Hello, this is Bilal Ahmed. I'd like to update the account details for the restaurant as there is new management. The account holder name should now reflect Bilal Ahmed. My mobile number is [redacted]8, and email is [redacted] The restaurant number remains the same - [redacted]1. The menu will stay as is at the moment, but I will send you an updated version with additional items soon. For now, the bank account details are as follows: LLoyds bank, sort code 30-94-51, account number [redacted]8. Later, I will provide my business account details temporarily. Also, today's order number is £19.72, which should go into this account. If Zeshan Ahmed, the previous tenant, hasn't shared this information with you, kindly update it for me. If you encounter any issues, please give me a call. Thank you.

Tonight, I decided to give Uber Eats a try for the first time in Gainesville, FL. Unfortunately, it turned out to be a complete nightmare. I attempted to place my order around 5:30 pm, but after hours of trying, I was unsuccessful. The restaurant is now closed, and I never got to enjoy the dinner I was looking forward to. I used a gift card I bought through PayPal, added it to my order at Applebee's, but when I entered the verification code they texted me, an error message kept appearing. I tried reaching out for help through their website and Facebook, but no luck. It's frustrating to have paid $50 and received nothing in return. Overall, this experience has made me rethink using Uber Eats again. It's disappointing to end a rough day like this when all I wanted was a relaxing dinner delivered to me.

Hello, I am a delivery driver partnering with UBER in Tampa, Florida, USA. I'd like to address a recurring issue with customer delivery address details. Often, customers provide vague instructions like "park in the vicinity," making it challenging to locate them promptly. This confusion can lead to delays as I need to contact customers for further direction. It seems some customers are indifferent to tracking their delivery progress, which impacts my efficiency in completing orders promptly. Many customers reside in gated communities, and it would be helpful if they included gate codes in delivery instructions to streamline the process. Encouraging customers to be thorough in providing address details and suggesting an in-app complaint registry for exceptional cases could enhance the delivery experience for both parties. Thank you for considering these suggestions.

Hello, my name is Sourav with the registration number [redacted]. I am contacting you about my recent order F1BA3 for two chicken biryanis. Unfortunately, my order arrived quite late, and when I opened the meal pack, I found that both containers only had rice with unwashed coriander leaves containing soil on top. Additionally, the raita provided was not fresh and had a pungent smell. This has been my most disappointing online food ordering experience. Though I am a regular user of Uber Eats, my previous order 13E30 had some issues, but at least it was edible. However, today's experience was beyond unacceptable. I have decided to delete the app due to these consistent problems and will share my negative experience with others. I wish I could attach pictures to show the quality of the food. It is disappointing how difficult it is to reach out to address such issues. This has been the worst experience, and I will be uninstalling the app permanently.

I tried to contact my Uber Eats driver by calling her twice and messaging her three times to explain my address was input incorrectly due to the app's guidance. She proceeded to go to the wrong address, arriving 10 minutes late, and seemed upset when notified about the wrong location. Despite my attempts to direct her to the correct address, she could not find it and requested I meet her somewhere, which was not possible for me. She mentioned not being paid due to lateness, which was already the case. Eventually, she abruptly canceled my order, attributing the issue to difficulty finding me to ensure payment. I am requesting a full refund and accountability from the driver for her actions rather than blaming the customer. This experience is unacceptable, and I trust for better customer service from Uber Eats in the future.

I recently ordered a meal, but about half of my order was missing. I contacted Uber support approximately 2.5 hours ago, but the money has already been deducted from my account. If a restaurant can't fulfill an order, there should be a way for them to adjust the meal amount so customers are not charged for items they never received. I am requesting a full refund for this situation. I was on the verge of deleting the app, but decided to give it one last chance. Yesterday, I ordered food and today I noticed a duplicate charge in my account. Prior to that, I had another issue where the driver failed to ring the bell as noted in my account and left with the meal after we waited for 45 minutes. This experience is the final straw for me. While Uber Eats is convenient, the recent problems have been disappointing.

I need to get in touch with UberEats regarding a concerning issue involving a driver, Jawara Webster, who has provided false information for insurance purposes. This individual has used my personal details without authorization. I have already contacted Progressive and the Police due to a restraining order I have against him. Providing more details to help identify his account: Jawara E. Webster, CT Driver's License #[redacted]20, driving a [redacted] Lexus ES [redacted] with plate #AF82279. He has falsified a Progressive Insurance Policy #[redacted]02 with my address, which poses a safety risk as he is not allowed near me as per the restraining order. The authorities in my area will guide me on additional steps to ensure my safety. I kindly request UberEats to update their records and remove this fraudulent insurance from his account. If further information is required, please reach out via email. Thank you, Hella D.

I am looking for assistance regarding an issue with a recent sushi delivery order. Last night, I experienced a frustrating situation where my initial order was canceled by the delivery driver, leading me to place a second order via UberEATS. After discovering that my first order was actually ready for pick-up, I canceled the second order and drove to the restaurant to retrieve it. Unfortunately, I was charged twice - once for the canceled order and again for the order I canceled soon after placing it. This resulted in a disappointing response through the app on my phone. I am hoping for a more positive outcome and a refund for the duplicate charge on my card. Thank you for your attention to this matter. - A.G.

Last night, on August 1, [redacted], I and my friends were in San Marcos and decided to order from Hooters through Uber Eats. Unfortunately, our food was delivered an hour late and was completely wrong. None of the burgers were what we ordered, the wings were the wrong flavor, the fries were cold and soggy, and even our drinks were incorrect. We used two different cards for payment. One of my friends, Katlyn Stovall, emailed about the issue and got a refund promptly, but my other friend and I have not heard back yet. The total charge was $42.48 on my card, and I would like to request a refund as well. I hope to hear from you soon to resolve this matter. Thank you.